Newport Aquarium Photography Team Lead - Year-Round Part-Time
About The Position
The Newport Aquarium is seeking a Year-Round Part-Time Photography Team Lead to oversee the daily leadership of souvenir photography processes and hosts. This role involves ensuring adherence to Herschend Enterprises' Core Values, Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols. The Team Lead will assist the department manager in developing and monitoring a motivated team, conducting evaluations and training, and maintaining accurate recordkeeping. They will also handle host and guest concerns, maintain knowledge of aquarium activities, and ensure PCI compliance. Daily responsibilities include ensuring hosts are knowledgeable, participating in photography functions, assisting guests with photo selection and purchases, maintaining break schedules, and performing opening/closing duties.
Requirements
- Must be at least 18 years of age.
- Prior point of sale experience required.
- Must have strong public speaking skills the ability to read, write and speak the English language.
- Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
- Successful completion of pre-employment background check.
- Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
- Physical strength, including the ability to lift up to 25 pounds.
Nice To Haves
- Prior photography experience preferred.
- Proficiency in Microsoft Outlook, Word, and Excel is a plus.
- Knowledge of other languages is a plus.
- Previous supervisory experience preferred.
- Previous guest service or retail experience preferred.
- Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
- At least one weekend day with additional weekday availability. Both weekend days preferred.
Responsibilities
- Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols.
- Lead a team of 4 to 9 people (depending on the season) in daily leadership of souvenir photography processes and hosts.
- Help department manager develop and monitor a highly motivated, positive, and productive team.
- Assist in evaluations and training of all souvenir photography hosts.
- Help implement new policies and procedures when needed.
- Maintain accurate recordkeeping involving hosts and daily events.
- Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
- Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
- Keep safety as a priority.
- Work with other hosts and departments to ensure effective communication.
- Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
- Perform opening and/or closing duties.
- Responsible for maintaining Payment Card Industry (PCI) compliance.
- Ensure hosts are knowledgeable on location and the functions of position.
- Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
- Assist the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions.
- Ensure courteousness, friendliness, and helpfulness are displayed by hosts.
- Maintain proper break schedule for team members as prescribed in team member handbook.
- Perform other related duties or tasks as assigned.
Benefits
- 24 hours of Sick PTO annually
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
- Grow U programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
