Newport Aquarium Gift Shop Host - Part-Time Year Round [S]

Newport Aquarium • Newport, KY

1d • Onsite

About The Position

The Newport Aquarium Gift Shop Host is a part-time, year-round position responsible for providing excellent guest service and maintaining smooth operations within the gift shop. This role involves direct interaction with guests, handling transactions, and contributing to a positive and safe environment. The position emphasizes customer satisfaction, teamwork, and adherence to company values and safety protocols. The role also offers opportunities for professional growth and development through various company programs.

Requirements

• Must have strong public speaking skills and the ability to read, write and speak the English language.
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, ascend & descend floors, bend, and stoop.
• No history of allergies related to animals or plants, which might interfere with ability to work.
• Physical strength, including the ability to lift, push, pull up to 25 pounds.

Nice To Haves

• Prior cash handling and point of sale experience is a plus.
• Knowledge of other languages is a plus.
• Previous guest service or retail experience preferred.
• Availability on Saturdays and Sundays.

Responsibilities

• Responsible for proper cash handling and maintaining PCI (Payment Card Industry) compliance.
• Maintain appropriate guest and team member relations, ensuring guest and team satisfaction.
• Maintain a positive attitude and appearance.
• Approach guests in a friendly manner to help and provide information regarding Newport Aquarium.
• Keep safety as a number one priority while working at Newport Aquarium.
• Work with other team members/departments of Newport Aquarium to ensure effective communication.
• Be self-motivated to work independently, as well as, disciplined and reliable.
• Demonstrate strong customer service and interpersonal skills.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions to properly notify and inform guests.
• Perform other related duties or projects as assigned by the Merchandise management team, e.g., stock replenishment.
• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.

Benefits

• 24 hours of Sick PTO annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications to associates, bachelor's, and master's degrees)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed