Newport Aquarium Photography Team Lead - Year-Round Part-Time

All Career • Newport, KY

9d • Onsite

About The Position

Newport Aquarium is seeking a Year-Round Part-Time Photography Team Lead to oversee the daily operations of the souvenir photography processes and hosts. This role involves leading a team of 4 to 9 people, assisting the department manager in developing and monitoring the team, and contributing to the training and evaluation of photography hosts. The position requires maintaining knowledge of aquarium activities and events to inform guests, ensuring guest satisfaction, and upholding safety protocols and PCI compliance. The team lead will also participate in basic photography functions, assist guests with photo selection and purchase, and manage transactions. A strong emphasis is placed on creating a positive guest experience and fostering a motivated team environment.

Requirements

• Must be at least 18 years of age.
• Prior point of sale experience required.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Must have strong public speaking skills.
• Ability to read, write and speak the English language.
• Must be able to think clearly, react quickly, and calmly to changes and/or emergency situations.
• Successful completion of pre-employment background check.
• Ability to remain stationary for long periods of time, ascend and descend floors, bend, reach, and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

Nice To Haves

• Prior photography experience preferred.
• Knowledge of other languages is a plus.
• Previous supervisory experience preferred.
• Previous guest service or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
• At least one weekend day with additional weekday availability.
• Both weekend days preferred.

Responsibilities

• Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols.
• Lead a team of 4 to 9 people (depending on the season).
• Responsible for daily leadership of souvenir photography processes and hosts.
• Help department manager develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all souvenir photography hosts.
• Help implement new policies and procedures when needed.
• Maintaining accurate recordkeeping involving hosts and daily events.
• Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and special events/promotions to properly notify and inform guests.
• Keep safety as a priority.
• Work with other hosts and departments to ensure effective communication.
• Provide on-boarding and ongoing training to hosts to maintain knowledge of aquarium activities and operations.
• Perform opening and/or closing duties.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• Ensure hosts are knowledgeable on location and the functions of position.
• Participate in the basic functions of photography, providing professional and courteous customer service, preparing photos, taking photos, etc.
• Assisting the guests in capturing, selecting and purchasing souvenir photos; successfully complete credit/debit transactions.
• Ensure courteousness, friendliness, and helpfulness are displayed by hosts.
• Maintaining proper break schedule for team members as prescribed in team member handbook.
• Perform other related duties or tasks as assigned.

Benefits

• 24 hours of Sick PTO annually
• Profit Sharing
• 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Grow U program (hundreds of programs available from certifications to college prep to associates, bachelor's, and master's degrees, most fully funded)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed