Phone Triage Medical Assistant

University Physicians' Association•Knoxville, TN

About The Position

University Physicians’ Association is seeking qualified applicants for Phone Triage Medical Assistant position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience. Job duties include but are not limited to: Answering calls from patients, and assessing their medical needs, accurately recording symptoms, existing health problems, relevant history of medical issues, assisting patients with scheduling, prior authorizations, obtaining pre-certs for MRIs and CTs, communicating test results, managing prescription refills according to compliance and protocol, and various other tasks. This position also requires the ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice. Position: Full-Time, 40-hours Monday - Friday, 8:00am to 4:30pm. Full benefit package available including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, EAP, and more!

Requirements

Strong communication skills, attention to detail, time management, and organization
Minimum of 1-year previous medical experience

Nice To Haves

Medical Assistant Certification is preferred

Responsibilities

Answering calls from patients, and assessing their medical needs
Accurately recording symptoms, existing health problems, relevant history of medical issues
Assisting patients with scheduling
Prior authorizations
Obtaining pre-certs for MRIs and CTs
Communicating test results
Managing prescription refills according to compliance and protocol
Establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice