Phone Triage Medical Assistant

University Physicians' Association•Knoxville, TN

6h•Onsite

About The Position

University Physicians’ Association is seeking qualified applicants for Phone Triage Medical Assistant position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience.

Requirements

Strong communication skills
Attention to detail
Time management
Organization
Minimum of 1-year previous medical experience
Familiarity with electronic medical record documentation
Ability to assess the level of care needed
Ability to give patient instructions

Nice To Haves

Medical Assistant Certification

Responsibilities

Answering calls from patients, and assessing their medical needs
Accurately recording symptoms, existing health problems, relevant history of medical issues
Assisting patients with scheduling
Assisting with prior authorizations
Obtaining pre-certs for MRIs and CTs
Communicating test results
Managing prescription refills according to compliance and protocol
Establishing and maintaining professional relationships with physicians, patients and their families
Conveying a positive image of the practice