CENTRAL SCHEDULING PHONE TRIAGE

Slocum Dickson Medical Group • Utica, KS

1d • Onsite

About The Position

JOB SUMMARY: Works under the direction of Clinical Services & Clinical Management. Answers and responds to calls regarding new patient referrals. The Central Scheduler does not diagnose, but makes new patient appointments with appropriate provider using the triage algorithm in a timely manner.

Requirements

• Graduated from High School or completed GED requirements
• Preferably 1 year experience in health care.
• Requires sitting, standing, bending and reaching.
• May require proper body mechanics.
• Require manual dexterity to operate standard office equipment such as computer, fax and telephone.
• Require hearing and vision that is adequate to perform job duties.

Responsibilities

• Answers incoming referral phone calls for the assigned department.
• Schedules appointments with appropriate provider per algorithm and protocols.
• Confers with providers when unsure.
• Documents in EMR all calls including callers’ name/office.
• Maintains confidentiality of all information regarding the patients.
• Demonstrates excellent customer service skills.
• Maintains good public relations with other departments, physicians, patients and families.
• May be exposed to hazardous drugs.
• Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED