Phone Triage Medical Assistant - GI for Kids Johnson City Location

University Physicians' Association•Johnson City, TN

5h•Onsite

About The Position

University Physicians’ Association is seeking a Phone Triage Medical Assistant for GI FOR KIDS in Johnson City, Tennessee. The role works closely with physicians to provide a seamless patient experience in a very fast-paced office. Candidates should be detail-oriented and able to meet deadlines, use electronic medical record documentation, assess the level of care needed, provide patient instructions, and make patients their top priority. The position is full-time, 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. A full benefits package is available.

Requirements

At least 1 year of previous medical experience.
Strong communication skills.
Attention to detail.
Time-management skills.
Organizational skills.
Familiarity with electronic medical record documentation, assessing the level of care needed, and providing patient instructions.

Nice To Haves

Medical Assistant Certification is preferred.

Responsibilities

Answer calls from patients and assess their medical needs.
Accurately record symptoms, existing health problems, and relevant medical history.
Assist patients with scheduling.
Obtain prior authorizations and pre-certifications for MRIs and CTs.
Communicate test results.
Manage prescription refills according to compliance requirements and protocol.
Establish and maintain professional relationships with physicians, patients, and their families.
Convey a positive image of the practice.
Perform other related tasks.