Phone Sales Specialist - Remodeling

Clearwater Shower Bath•Clearwater, FL

5d•Onsite

About The Position

The Phone Sales Specialist takes ownership of previously unsold remodeling opportunities by reconnecting with customers who had an appointment but did not purchase. The role identifies and prioritizes qualified leads, follows up persistently, and closes sales over the phone when possible. When a face-to-face conversation is more appropriate, the specialist schedules and coordinates an in-person rehash appointment with an outside sales representative. The position works between the outside sales team and inside sales department, maintains a recovery pipeline, tracks results and handoffs, and shares insights about objections and lost-sale reasons with sales leadership. This is a full-time, in-office role with base salary plus commission.

Requirements

Direct sales experience, including closing over the phone.
Sound judgment in qualifying and prioritizing leads, with discipline to focus on those most likely to buy.
Comfort and confidence on the phone, and persistence in working leads through multiple touches.
Strong objection-handling skills and the ability to rebuild trust with customers who have previously declined.
Organization and discipline to manage a pipeline and maintain accurate CRM records.
Self-starter who thrives with ownership and measurable goals.
Ability to work well with both inside and outside sales teams.
Ability to work on-site in the office.

Responsibilities

Review previous appointments and identify the hottest, most qualified leads to prioritize.
Follow up persistently with top opportunities until they close or clearly go cold.
Learn the outcome of each appointment and identify why the sale did not close.
Close deals over the phone whenever possible.
Schedule in-person rehash appointments when appropriate.
Coordinate go-backs with the outside sales team and provide clear, complete handoffs.
Build and maintain a recovery pipeline, keeping opportunities worked and moving.
Track recovered sales, outcomes, and handoffs.
Share insights about common objections and reasons for lost sales with sales leadership.