Phone Representative / Appointment Scheduler – REMOTE

AIL•Portland, ME

3d•Remote

About The Position

This is a 100% remote, entry-level position for a motivated, dependable, and energetic Remote Phone Booker / Appointment Scheduler. The role involves contacting warm candidates who have already applied or expressed interest in career opportunities to schedule interviews and provide recruiting support. The primary focus is on candidate outreach, appointment scheduling, and ensuring a positive candidate experience. Training, including scripts, systems, scheduling, and ongoing coaching, is provided. This role is ideal for individuals with strong communication skills who enjoy talking with people, staying organized, and helping others.

Requirements

Be at least 18 years of age.
Be physically located within the United States.
Be legally authorized to work in the United States.
Have access to a reliable computer or laptop.
Maintain reliable high-speed internet.
Have working microphone or headset capability.
Maintain a quiet environment for phone calls.
Be comfortable making frequent outbound calls.
Be comfortable learning web-based systems.
Be able to maintain accurate candidate records.
Communicate professionally with applicants.
Be reliable and consistent with follow-up.
Be comfortable working toward activity and appointment goals.
Strong communication skills.
Reliability.
Organization.
Professionalism.
Work ethic.

Nice To Haves

Previous recruiting experience.
Previous call-center experience.
Previous appointment-setting experience.
Experience in any of these areas: Appointment Setting, Customer Service, Recruiting, Call Centers, Reception, Administrative Support, Scheduling, Inside Sales, Lead Follow-Up, Client Services, Staffing, Talent Acquisition, Customer Support, Hospitality, Retail, Front Desk, Office Administration.
Interest in recruiting or talent acquisition.
Experience in retail or hospitality.
Experience in an office environment.
Experience with phone-based work.
Experience with online scheduling platforms, Calendly, Zoom, email, phone, text messaging, online calendars, applicant tracking systems, recruiting platforms, candidate-management tools, digital communication systems.

Responsibilities

Make outbound calls to candidates who have already applied or expressed interest.
Introduce yourself professionally and create a positive first impression.
Confirm the candidate's continued interest.
Provide basic information regarding the next step in the hiring process.
Schedule candidates for available career overviews and interviews.
Help applicants select available appointment times.
Send or confirm applicable scheduling information.
Verify upcoming appointments.
Follow up with candidates before scheduled interviews.
Contact applicants who missed previous appointments.
Help interested candidates reschedule.
Answer basic questions regarding scheduling and interview logistics.
Direct detailed position-specific questions to the appropriate recruiter or hiring manager.
Monitor upcoming appointments.
Confirm scheduled candidates.
Follow up when appropriate.
Reschedule missed appointments.
Identify candidates who still need to schedule.
Keep candidate statuses current.
Communicate important scheduling information to the recruiting team.
Record call outcomes.
Enter conversation notes.
Update candidate statuses.
Maintain appointment records.
Track scheduled appointments.
Track confirmed appointments.
Track missed appointments.
Track rescheduled candidates.
Maintain follow-up lists.
Update candidate contact information when appropriate.
Communicate through phone, email, and text when applicable.
Assist with reminder communications.
Coordinate with recruiters and hiring managers.
Escalate candidate questions when necessary.
Help keep the recruiting pipeline organized.
Make multiple outbound calls throughout your work period.
Move efficiently from one conversation to the next.
Leave professional voicemails.
Follow up consistently.
Speak with many different personalities.
Handle unanswered calls without becoming discouraged.
Stay positive when candidates decline.
Maintain energy throughout repetitive outreach.
Work toward daily activity and appointment goals.