Phone Receptionist

Kendall Dealership Holdings•Meridian, ID

1d•Onsite

About The Position

Kendall Auto Group is seeking Receptionists to join their Client Care team. The Customer Care Center is a fast-paced environment serving clients and Kendall dealerships throughout the Pacific Northwest. This position involves answering inbound calls only and does not involve sales or cold calling. This is not a remote position and requires on-site work in Meridian, Idaho. The newly remodeled work area includes electric adjustable sitting/standing desks, personal lockers, a spacious breakroom, large training room and a lounge. The purpose at Kendall is to positively impact people’s lives by delivering an exceptional automotive experience through their highly motivated, knowledgeable, and caring team of professionals. As an employer, they pledge to listen to and respect employee needs and believe that doing the right thing is more than selling and servicing vehicles—their progressive attitude means being exceptional stewards of the communities they operate in. It means going above and beyond every day to create remarkable moments that show appreciation for customers as well as fellow employees.

Requirements

Have a positive attitude
Have proficient verbal and written communication skills
Be comfortable using a computer and multi-line phone system
Be comfortable multitasking and working in a fast-paced environment
Be able to politely and accurately determine clients needs
Be confident, driven and excited to grow and succeed

Responsibilities

Delivering unrivaled customer service with each client interaction
Determining customer needs by asking appropriate questions and directing customers to the appropriate department
Communicating with customers and co-workers via phone and email