Phone Patient Service Representative - 24 Hours Weekly

The South Bend Clinic•South Bend, IN

9d•Onsite

About The Position

Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner. Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting. Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers. Documentation is thorough, objective, concise, and follows appropriate legal guidelines. Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax. Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols. Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information. Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer. Observes department conditions and activities taking appropriate action to deliver a positive patient experience. Exhibits computer systems knowledge and proficiency as necessary to perform job functions. Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards. Performs other duties as assigned when appropriate. Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Requirements

Proficiency in computer systems for patient registration, appointment scheduling, and charge posting.
Ability to accurately and discreetly schedule, reschedule, cancel, and confirm patient appointments.
Knowledge of SBC Service Reimbursement Policies and up-to-date coding information.
Ability to perform cashier functions, including collecting patient-owed dollars and balancing the cash drawer.
Adherence to HIPAA guidelines.

Responsibilities

Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
Performs other duties as assigned when appropriate.
Adheres to HIPAA guidelines set forth in Clinic policies and procedures.