Patient Accounts Representative - Phone Support
DAKOTA EYE INSTITUTE PC•Bismarck, ND
•$20 - $30•Onsite
About The Position
This position is responsible for supporting the Patient Accounts department by providing phone coverage - answering incoming phone calls to address and respond to patient billing and insurance questions along with providing support to internal staff in answering questions and inquiries. Day-to-day, ongoing work provides interaction with various positions in the practice.
Requirements
- High school diploma or GED
- A general knowledge of insurance carriers
- Education and/or training with computers, preferred medical record system experience
- Organized, detailed, and deadline-oriented work habits
- Effective written and oral communications skills
Nice To Haves
- medical record system experience
Responsibilities
- Answers incoming phone calls in order to: Respond to patient billing and insurance questions in a professional and courteous manner.
- Assist patients with making payments on their account(s).
- Respond to internal staff questions and inquiries in a professional and courteous manner.
- Prepares surgery estimates
- Assists with other office duties as directed by the Revenue Cycle Manager and/or CFO.
Benefits
- 401(k) Retirement with an employer contribution
- Medical and Dental Insurance
- Employer contribution to a Health Savings Account
- Vision Benefits
- Wellness Benefits
- Paid Time Away Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
