LPN)

Sullivan County Community Hospital•Sullivan, IN

12d•Onsite

About The Position

This role involves performing duties as a Phone Nurse and a Clinic Float Nurse. As a Phone Nurse, you will conduct patient assessments over the phone, determine the appropriate level of care, provide medical advice based on assessments, and direct patients to the right healthcare provider or service. You will maintain accurate documentation of calls, update patient histories, and manage prescription refills. As a Clinic Float Nurse, you will escort patients to exam rooms, assess patients per clinic protocols, obtain vital signs, update medication lists and allergies, prepare patients for examination, and assist providers with procedures. You will also be responsible for ensuring patient records are complete, collecting lab specimens, cleaning instruments, administering medications following the five rights, and formulating teaching plans. The role also includes general office responsibilities such as answering phones professionally, interacting with patients and families, participating in performance improvement activities, and managing supplies.

Requirements

Graduate of an approved school of nursing
LPN or RN Licensure in the State of Indiana
CPR
Knowledge of clinical function
Ability to work in conjunction with other clinic personnel
Knowledge of community health resources for alternate health services
Knowledge of community health nursing principles and practices
Ability to communicate effectively both verbally and in written reports

Nice To Haves

Two years’ experience in physician’s office or related experience
Background in medical-surgical nursing and immunizations preferred

Responsibilities

Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history
Utilizing critical thinking skills to determine the appropriate level of care needed
Provide medical advice based on the assessment
Directing patients to the right healthcare provider or service
Maintaining accurate documentation of each call
Updates the patient’s medical and social history, as appropriate
Maintains current knowledge of medications
Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record
Schedules patients for further testing as directed by the Provider
Secures appointment date and time from specialty referral as directed by the Provider
Sends in prescription refills as directed by the Practitioner
Escorts patients to exam rooms and assesses patients per clinic protocols
Obtains and thoroughly documents vital signs, chief complaint
Updates medication lists, and verifies allergies
Prepares patient for examination and assists as necessary
Ensure that ordered tests results are in the patient record and available for Practitioner review at time of patient examination
Assures adequate patient records are maintained and transferred as requested
Obtains consent for procedures as directed
Collects lab specimens and prepares specimens for transport according to policy
Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
Utilizes appropriate aseptic technique
Cleans instruments and prepares them for sterilization according to policy
Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
Follows the five rights of medication administration to reduce the potential for error
Documents in the patient record all medication administered and tests performed in a timely and accurate manner and charges appropriately
Formulates a teaching plan based on identified learning needs and involves patient and family in education
Knowledgeable in growth and development principles and provides age-appropriate care
Keeps track of follow-up labs, wellness checks for future patient reminders
Maintains knowledge of rules and regulations governing the clinic
Responds to emergency situations appropriately and immediately
Call 911 as necessary
Works in all clinics assigned and needs arise
Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff.
Provide medical advice based on established protocols
Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment
Processing prescription refills as directed by the provider
Contact patients to discuss the results of laboratory test or imaging studies
Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility
Participate in professional development and assume responsibility for keeping knowledge of skills current
During downtime utilize time wisely by assisting with clinic buckets in the EMR
Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is reduced
Assures that examination rooms are always full and that patients are seen in an orderly and fair manner
Ensure that acutely ill or injured patients are triaged and seen first
Explains delays and waiting times to patients and families
Maintains knowledge of lab collection policy and procedures
Performs quality controls for tests and documents results as per policy
Monitors and records oxygen tanks monthly
Checks AED monthly. Records activity
Performs API QC during the year on all tests resulted at site
Checks for outdates on supplies and medications on an ongoing basis
Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC medications
Documents accordingly
Answers telephone calls in a professional manner and refers patient problems to Practitioner
Interact professionally with patients and families. Exhibits ability to prioritize and organize work
Follows through on assigned tasks
Participates in departmental performance improvement activities by collecting, analyzing, and reporting data
Knowledgeable of and compliant with clinic policies and procedures
Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
Completes incident reports and forwards to Practitioner when appropriate
Completes routine equipment checks and stock supplies
Orders supplies as needed
Monitors, orders, and stocks exam rooms with supplies as needed
Performs other duties as assigned