Phone Energy Coach

hive•Midland, TX

5d•$78,956•Onsite

About The Position

Energy Ahead is delivered on behalf of Synergy and aims to help households experiencing financial hardship improve energy literacy, reduce energy consumption and bills, connect with appropriate energy and complementary services and support, and address barriers to accessing energy-efficient appliances, technologies and goods. Under the direction of the centralised Energy Ahead Team Leader Energy Coaching, the Phone Energy Coach provides centralised administrative, intake and booking support for the program while delivering targeted phone-based energy coaching to eligible clients across the SWIS. The role coordinates referral administration, assigns client leads to energy coaches, maintains program records and supports smooth client flow across the network. It also provides energy education and coaching through scheduled phone and virtual sessions. This is a full-time, 1.0 FTE opportunity of 37.5 hours per week, ending 30 June 2029. It is a phone-based position working from the Midland office.

Requirements

Exceptional interpersonal skills and the ability to relate to a wide range of clients in need of assistance, including Aboriginal clients and clients from culturally and linguistically diverse backgrounds.
Experience working independently and with minimal direction.
Well-developed computer literacy and the ability to learn new computer systems quickly.
Well-developed numeracy skills.
Ability to maintain high-quality standards and attention to detail.
Good written and verbal communication skills.
Ability to be flexible, demonstrate initiative and work effectively under pressure.
Current National Police Clearance valid within one year.
WA Working with Children Check.
WA White Card, or willingness to obtain one.

Responsibilities

Provide administrative, intake and booking support for the Energy Ahead program.
Coordinate referral administration and assign client leads to energy coaches.
Maintain program records and ensure smooth client flow across the network.
Deliver energy education and coaching to eligible clients through scheduled phone and virtual sessions.