Phone Center Representative
Saafe Behavioral Svcs.•West De Land, FL
•$15 - $17
About The Position
We are seeking a reliable and compassionate Phone Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing phone calls in a professional and courteous manner.
Requirements
- Proficiency in English is required
- Strong communication skills to effectively interact with callers
- Ability to analyze information and provide appropriate responses
- Excellent phone etiquette and customer service skills
- Proficient in data entry to accurately record information
Nice To Haves
- Knowledge of Spanish is a plus
- Familiarity with medical terminology is preferred
- Experience in a medical office setting is advantageous
- Multilingual abilities are beneficial for diverse customer interactions
Responsibilities
- Answer high volume incoming phone calls promptly and professionally
- Make outbound calls to follow up on inquiries or to provide information
- Assist callers with inquiries, appointment scheduling, and general information
- Maintain accurate records of phone conversations and interactions
- Transfer calls to appropriate departments or individuals as needed
- Handle sensitive information with confidentiality and discretion
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
