Temporary Phone Banker NYS Remote Position

Nexus Management • Albany, NY

7d

About The Position

Citizen Action is hiring temporary phone bankers to support outreach to voters and community members across New York. Phone bankers make calls, discuss issues affecting working-class communities, share information about Citizen Action and its campaigns, and encourage civic and campaign participation. This general phone banking role may support different campaigns and outreach priorities based on organizational needs. The position reports to the Temporary Field Director. Work is conducted remotely or from a designated work location, as directed by the supervisor, and is scheduled for 10 hours per week for eight weeks.

Requirements

• Strong communication and people skills.
• Respect for diverse communities and varied worldviews, and a commitment to promoting racial and gender justice.
• Ability to use a script as a guide while having authentic conversations with community members.
• Patience, persistence, and comfort speaking with people by phone.
• Access to a phone and a computer or laptop with reliable internet access.
• Comfort using basic online software; training is provided.
• Ability to work independently and follow instructions with minimal supervision.
• Ability and willingness to learn and use VAN, Scale to Win Dialer and Text, EveryAction, Google Drive, Slack, Asana, Action Network, and other tools used by the organizations.
• Availability for scheduled shifts, which may include evenings and weekends.

Responsibilities

• Make calls to voters and community members using provided lists, scripts, and phone banking tools.
• Have respectful, engaging conversations about issues affecting working-class communities and share relevant campaign information.
• Encourage people to take action, attend events, participate in campaign activities, or connect with organizers when appropriate.
• Use scripts as a guide while communicating naturally and responding thoughtfully to questions.
• Accurately record call outcomes, responses, and relevant information in the organization’s phone banking system.
• Follow campaign guidance, data privacy practices, and calling procedures.
• Meet established goals for calls, conversations, and other outreach metrics.
• Perform other duties as required by the supervisor.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed