Bilingual Remote Phone Banker

MFPS•Norcross, GA

3d•$22 - $22•Remote

About The Position

Mi Familia Vota (MFV) and Mi Familia en Acción (MFA) are national, Latino-led organizations dedicated to strengthening civic participation and building political power within Latino communities. Employees are hired by MF Professional Services, Inc. (MFPS), the employer of record, and assigned to support MFV and MFA programs. The Bilingual Remote Phone Banker contacts community members and voters by telephone in English and Spanish. Using approved scripts, the position provides voter education, discusses community issues, encourages civic participation, and accurately documents call results. This is a temporary assignment expected to end on or around the date listed above; continued employment is not guaranteed and depends on funding, operational needs, and performance. The role requires frequent telephone conversations and regular use of a computer, headset, dialer, and voter-contact database. Employees must follow confidentiality, information-security, productivity, and remote-work requirements. MFPS is an equal opportunity employer, and reasonable accommodations are available to qualified applicants and employees with disabilities.

Requirements

Professional fluency in English and Spanish.
Strong verbal communication, active-listening, and customer-service skills.
Basic computer, keyboard, and data-entry skills.
Ability to work independently in a remote environment.
Reliable internet connection and a private, professional workspace.
Dependability, punctuality, accuracy, and ability to meet performance goals.
Ability to work approximately 20 hours per week, including evenings or weekends when scheduled.
No specific degree is required.

Nice To Haves

Previous phone-banking, call-center, customer-service, community-outreach, campaign, organizing, or sales experience is preferred but not required.

Responsibilities

Make outbound calls to community members and voters in English and Spanish.
Communicate approved voter-education, civic-engagement, advocacy, or electoral information.
Build rapport, listen actively, and respond professionally.
Use approved scripts, dialers, and voter-contact databases.
Accurately document calls, responses, and required data.
Meet established outreach, productivity, and data-quality goals.
Attend required virtual training, coaching sessions, and team meetings.
Protect confidential voter and organizational information.
Maintain reliable attendance and accurately record all hours worked.
Follow all applicable MFPS and client policies and procedures.
Perform other related duties as assigned.