Phlebotomy Supervisor

Labcorp•Santa Monica, CA

3d•$70,304 - $94,474•Hybrid

About The Position

Labcorp is seeking a Phlebotomy Supervisor to join their team in Santa Monica, CA. This role involves supervising a team of phlebotomists working in various client locations and Patient Service Centers. The company is a global leader in laboratory services, providing insights and answers to healthcare providers, patients, researchers, pharmaceutical companies, and health systems. Labcorp is dedicated to advancing diagnostics, accelerating innovation, and addressing global health challenges through science, data, technology, and a laboratory network. They are focused on improving health and lives through their work.

Requirements

High school diploma or equivalent
Valid California State issued Phlebotomy License
1 or more years of experience as a phlebotomist
1 or more years of experience in customer service
Able to pass a standardized color blindness test
Flexibility to work overtime as needed
Able to work in a fast paced / high volume work environment
Exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Be at least 21 years old
Valid Driver’s License
Reliable transportation and clean driving record

Nice To Haves

Associate's degree
3 or more years’ phlebotomy experience working in clinical / hospital environment
2 or more years' assisting all patient groups (pediatric - geriatric)
3 or more years' phlebotomy managerial or supervisory or team leader experience
1 or more years of experience in client facing role or sales

Responsibilities

Supervise a team of approximately 34 or more phlebotomists working in client locations, Patient Service Centers and/or physician's offices.
Manage patient flow, wait times, inventory levels and information logs.
Monitor monthly productivity and report any deviations as necessary.
Coordinate phlebotomists' schedules through resourceful and creative thinking.
Perform operational duties such as payroll, monthly schedules, and performance appraisals.
Partner with Human Resources regarding employee relations issues and disciplinary actions.
Hire and train phlebotomists to fill any open positions.
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management.
Provide exceptional customer service to all patients and clients.
Assist in the set-up of new Patient Service Centers or Client Offices.
Provide resolution of any patient or client issues.
Perform, collect and prepare specimens when needed.
Travel to additional sites as necessary.