Phlebotomy Specialist

United Community Health Center•Green Valley, AZ

1d•Hybrid

About The Position

The phlebotomy specialist will provide exceptional customer service, perform skilled specimen collections and be the face of the company. You will also be a valued asset with responsibility for new and ongoing training of clinical staff including LPNs, Mas and Med techs. This role involves performing blood collections by venipuncture and capillary techniques for all age groups, collecting specimens for drug screens, paternity tests, alcohol tests etc., and performing data entry of patient information accurately and in a timely manner. The specialist will also process billing information, collect payments when required, prepare collected specimens for testing and analysis, and maintain patient and specimen information logs. Providing superior customer service to all patients, performing administrative and clerical duties, and traveling to additional sites when needed are also key responsibilities. Additionally, the role includes training new onboarding staff and providing annual competency and ongoing training to UCHC staff. The specialist must maintain discretion when handling confidential information and adhere to HIPAA rules and regulations. They will work cooperately with other team members, demonstrate proficiency with the practice management system, and strictly adhere to infection control policies and procedures. Assisting staff training at all levels, acting as an intermediary between UCHC and patients, and traveling to UCHC clinic locations on an as-needed basis are also part of the role. Participation in inter-disciplinary task forces and workgroups as relevant, and other duties as assigned, are also expected.

Requirements

High school diploma or equivalent
Previous experience as a phlebotomist
Experience drawing on pediatrics (newborns to 18 years old)
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Valid Arizona driver’s license
Current CPR certification
Computer literacy required with knowledge of practice management software, electronic claims, proficient in Microsoft Office products
Ability to communicate effectively with patients, insurance company representatives and co-workers both verbally and in writing using the English language
Solid problem solving and decision-making capabilities
Ability to handle stressful and urgent situations primarily involving patient billing concerns
Well organized, ability to prioritize, good planning skills, patience, self-starter and positive attitude
Attention to detail and ability to work independently
Ability to maintain a high level of accuracy in preparing and entering clinical data
Excellent time managing skills with the ability to multi-task, prioritize, and meet deadlines

Nice To Haves

Phlebotomy certification from an accredited agency is preferred
Ability to speak Spanish is desirable, but not required

Responsibilities

Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Train new onboarding staff and provide annual competency and ongoing training to UCHC staff
Maintain discretion when handling confidential information
Adhere to HIPAA rules and regulations
Works in a cooperative fashion with other team members
Demonstrates proficiency with the practice management system, appropriate to job responsibilities
Must have a strict adherence to infection control policies and procedures
Assists staff training as needed at all levels
Acts as an intermediary between UCHC and patients when necessary
Travels to UCHC clinic locations on an as-needed basis
Participates in inter-disciplinary task forces and workgroups as relevant
Other duties as assigned