Phlebotomy Operations Manager

Ascend Clinical•Remote,

3d•$75,000 - $100,000•Remote

About The Position

The Phlebotomy Operations Manager oversees laboratory-provided phlebotomy services in outpatient care settings supported by the laboratory. This hands-on, patient- and client-focused role is accountable for staff performance, service quality, and compliance with laboratory standards across supported locations. The manager leads phlebotomy staff and day-to-day service delivery, and collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally, including CKD programs and initiatives. The role is remote with approximately 30% travel. The manager ensures high-quality specimen collection, patient safety, regulatory compliance, and a positive patient experience. Responsibilities include service oversight, quality monitoring, staff supervision and training, scheduling and contingency coverage, and coordination with clinical and operational partners. Compensation is $75,000–$100,000.

Requirements

High school diploma or equivalent required.
Minimum 3–5 years of phlebotomy experience.
Prior supervisory or leadership experience required.
Strong interpersonal, communication, and customer service skills.
Ability to lead teams working independently across multiple care environments.
Knowledge of laboratory specimen collection standards and regulatory requirements.
Advanced understanding of patient experience and professional conduct.
Deep knowledge of phlebotomy quality and safety.
Strong leadership acumen.
Highly motivated and collaborative.
Willingness to travel to client sites as necessary.
Ability to pivot direction quickly.

Nice To Haves

Bachelor’s degree preferred.
Phlebotomy certification preferred.

Responsibilities

Oversee daily laboratory-provided phlebotomy and operational services across client locations.
Ensure safe and accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements.
Monitor patient flow, specimen integrity, and service quality.
Adjust staffing assignments and workflows to meet service needs and laboratory expectations.
Perform phlebotomy duties when needed to maintain continuity of care and service delivery.
Support phlebotomy operational workflows for CKD programs and initiatives.
Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations for specimen collection and pre-analytic processes.
Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services.
Investigate service issues or complaints and implement corrective actions with laboratory leadership and clinical partners.
Directly supervise the phlebotomy team and workflows assigned to supported care settings.
Develop and manage staff schedules to ensure adequate coverage; monitor attendance, performance expectations, and service reliability.
Complete performance evaluations and provide coaching, counseling, and corrective action.
Promote a professional, respectful, and service-oriented workforce.
Manage contingency coverage plans using backup phlebotomists or designated vendors as needed.
Ensure staff receive appropriate initial and ongoing training to work safely and independently in supported care environments.
Oversee staff orientation and competency assessments in specimen collection, patient identification, infection prevention, professionalism, and laboratory policies.
Maintain required training and competency documentation, provide remedial training as needed, and serve as a technical and procedural resource to staff.
Serve as the primary laboratory contact for phlebotomy-related service issues in supported environments.
Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams on ordering, specimen handling, transport, and result reporting.
Communicate laboratory expectations, policies, and operational updates to phlebotomy staff; address service concerns promptly.
Travel to client locations for initial launches and ongoing compliance audits as necessary.