Supervisor Phlebotomy

MyMichigan Health•Mount Pleasant, MI

3d•Onsite

About The Position

This position has direct responsibility for the quantity, quality and timeliness of all departmental work. Monitors phlebotomy team in the inpatient and outpatient department areas. Monitors quality assurance and training of new employees and communicates new policies and procedures. Maintains responsibility for quality customer relations.

Requirements

Three (3) to five (5) years� experience working as a phlebotomist in a Medical Center or similar setting required.
Leadership skills needed to effectively direct a diverse team including coaching, counseling, and disciplinary skills.
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Customer service oriented.
This position must show knowledge, ability, and competence in treating patients who range in age from birth to 100+ years.
Employees need to demonstrate competency in Microsoft� Windows.
Must be eligible under the medical center�s insurance guidelines if driving company vehicle.
Must obtain Phlebotomy Technician (PBT) through the American Society of Clinical Pathologist (ASCP) within 6 months of hire or transfer.

Nice To Haves

Phlebotomy Certification (PBT) through the American Society of Clinical Pathologist (ASCP) preferred.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Responsibilities

Coaches, counsels, trains and develops phlebotomy team.
Conducts team meetings, ensures effective utilization of laboratory computer system and ensures safe laboratory practices.
Monitors productivity, competency of work, and technical accuracy of team.
Acts a liaison between customers and lab.
Solves customer problems (both inpatient and outpatient) in timely manner.
Facilitates specialized testing procedures and assists in organizing team participation in community health programs.
Performs job performance reviews for phlebotomy team.
Establishes work schedules for phlebotomy team.
Collaborates with the Manager to develop plans for capital and expense budget.
Seeks cost containment opportunities, works with purchasing for inventory control and selection, and evaluates new products.
Collaborates with the Manager to conceive, implement and analyze QA program for team, and develops, maintains and communicates departmental policies and procedures.
Maintains documentation for regulatory agencies.
Monitors technical quality and accuracy of specimen collection.
Demonstrates outstanding phlebotomy skills, knowledge of laboratory tests, nursing home program protocol, call center operations and knowledge of laboratory computer system.
All other duties as assigned.