Phlebotomy Supervisor

Labcorp•Burbank, CA

2d•Onsite

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a Phlebotomy Supervisor to join our team in West Hills, CA. This role emphasizes your ability to lead, inspire, and develop others. As a Phlebotomy Supervisor you will lead a team of Phlebotomists and directly impact the Patient/Client experience. You will manage and oversee all aspects of our LabCorp patient service centers and designated client locations.

Requirements

High school diploma or equivalent
Valid California State issued Phlebotomy License
1 or more years of experience as a phlebotomist
1 or more years of experience in customer service
Able to pass a standardized color blindness test
Be at least 21 years old
Valid Driver’s License
Reliable transportation and clean driving record

Nice To Haves

Associate's degree
3 or more years’ phlebotomy experience working in clinical / hospital environment
2 or more years' assisting all patient groups (pediatric - geriatric)
3 or more years' phlebotomy managerial or supervisory or team leader experience
1 or more years of experience in client facing role or sales
Flexibility to work overtime as needed
Able to work in a fast paced / high volume work environment
Exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision

Responsibilities

Supervise a team of approximately 34 or more phlebotomists working in client locations, Patient Service Centers and/or physician's offices in West Hills, Northridge, Tarzana, Los Angeles and Inglewood area
Manage patient flow, wait times, inventory levels and information logs
Monitor monthly productivity and report any deviations as necessary
Coordinate phlebotomists' schedules through resourceful and creative thinking
Perform operational duties such as payroll, monthly schedules, and performance appraisals
Partner with Human Resources regarding employee relations issues and disciplinary actions
Hire and train phlebotomists to fill any open positions
Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
Provide exceptional customer service to all patients and clients
Assist in the set-up of new Patient Service Centers or Client Offices
Provide resolution of any patient or client issues
Perform, collect and prepare specimens when needed
Travel to additional sites as necessary