Phlebotomist, Laboratory Services - Hamburg (Full-Time, Days)

St. Luke’s University Health Network•Hamburg, PA

5d•Onsite

About The Position

The Phlebotomist provides patient-centered laboratory support services in Patient Service Center (PSC) settings. The role collects blood specimens by venipuncture, capillary collection, and heel sticks from newborn, pediatric, adult, and geriatric patients, while ensuring accurate patient identification, order verification, specimen labeling, and compliance with laboratory collection, safety, infection prevention, and regulatory requirements. The position also supports PSC workflows such as Epic patient registration, kiosk assistance, approved non-blood specimen collection, outpatient EKGs, and specimen processing and packaging for transport to the core laboratory. The Phlebotomist is expected to use sound judgment, provide service excellence, maintain required competencies, and support safe, efficient, high-quality care. Duties may be added or modified based on departmental, operational, regulatory, or organizational needs. The stated schedule is Monday through Friday, 6 AM–2 PM, with a required rotation every third Saturday from 7 AM–12 PM. Travel between PSC locations may be needed to support operational and staffing needs.

Requirements

High school diploma or equivalent.
Phlebotomy program completion certificate or documented competency through a recognized training program, including at least 100 successful venipunctures.
Basic computer skills and the ability to accurately use Epic or other electronic health record systems, registration tools, kiosk workflows, and related laboratory applications.
Strong customer service skills.
Reliable transportation to arrive at work locations as scheduled.

Nice To Haves

Associate or bachelor's degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection, specimen handling, processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
Interpret verbal, written, and electronic laboratory orders; verify patient identity and test requirements; and confirm orders before specimen collection.
Transcribe non-SLUHN laboratory orders from outside laboratories and external providers into the St. Luke's EHR system according to established workflows.
Assist patients with kiosk registration, clarify check-in steps, and escalate registration issues when needed.
Perform Epic registration workflows, including creating or updating Hospital Account Records, entering demographic and clinical service information, and completing encounter documentation.
Contact ordering providers, financial representatives, or insurers as applicable to obtain referrals, pre-certifications, benefit verification, and required registration information.
Verify insurance or self-pay eligibility when required and applicable, and follow relevant insurance regulations, Network policies, and procedures.
Collect applicable self-pay liabilities, co-pays, and deductibles when applicable; process payments in Epic or Trust Commerce; collect cash; close the daily cash drawer; and prepare deposits as assigned.
Complete required patient notifications or signature processes, including Important Message from Medicare and Medicare Outpatient Observation Notice workflows.
Collect blood specimens from patients of all age groups using appropriate venipuncture, capillary collection, and heel-stick techniques and equipment.
Label specimens accurately, verify specimen integrity, and follow established collection, handling, safety, infection prevention, and SLUHN policies.
Collect approved non-blood specimens, including throat and nasal swabs, using proper identification, technique, labeling, infection prevention practices, and required PPE.
Maintain competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and completion of the Epic workflow to route studies to cardiology.
Process specimens as required, including centrifuging, verifying specimen requirements, preparing specimens for transport, and ensuring proper transfer and storage.
Prepare and package specimens for transport to the core laboratory, ensuring appropriate labeling, storage, tracking, packaging, and transfer.
Complete accurate and timely EHR documentation and maintain documentation required for patient care, account activity, and downstream claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology; promptly identify and report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management.
Communicate with patients, outpatient lab central scheduling, operational lab leadership, registration teams, courier services, cardiology, and laboratory processing areas to resolve workflow issues and support continuity of care.
Travel between PSC locations when needed to support absences, staffing gaps, service needs, EKG coverage, specimen collection, or emergency operational needs.
Maintain required competencies, training, and documentation for phlebotomy, patient care, non-blood specimen collection, PPE, respirator fit testing, EKGs, Epic registration and order workflows, insurance and payment workflows, specimen processing, and packaging.
Review, understand, and comply on an ongoing basis with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflows.