Phlebotomist, Laboratory Services - Hamburg (Full-Time, Days)

St. Luke's University Health Network•Hamburg, PA

6d•Onsite

About The Position

The Phlebotomist provides patient-centered laboratory support services in Patient Service Center (PSC) settings. The role collects quality blood specimens through venipuncture, capillary collection, and heel sticks for patients of all ages, including newborns, pediatric, adult, and geriatric patients. The Phlebotomist ensures accurate patient identification, specimen labeling, order verification, and compliance with laboratory collection, safety, infection prevention, and regulatory standards. The position also supports PSC workflows as assigned, including Epic patient registration, kiosk registration assistance, collection of approved non-blood specimens, outpatient EKG performance, and specimen processing, preparation, and packaging for transport to the core laboratory. The role requires technical skill, sound judgment, service excellence, and maintenance of required competencies to support safe, efficient, high-quality care. Duties may be added or modified according to departmental, operational, regulatory, or organizational needs. Schedule: Monday through Friday, 6:00 a.m. to 2:00 p.m., with a required rotation every third Saturday from 7:00 a.m. to 12:00 p.m. Travel between PSC locations may be needed to support operational requirements.

Requirements

High school diploma or equivalent.
Completion certificate from a phlebotomy program or documented competency through a recognized training program, including at least 100 successful venipunctures.
Basic computer skills and ability to accurately use Epic or other electronic health record systems, registration tools, kiosk workflows, and related laboratory applications.
Strong customer service skills.
Reliable transportation to arrive at work locations as scheduled.
Ability to meet the physical, sensory, communication, and environmental demands described for PSC operations, including lifting and carrying, standing and walking, continuous keyboarding and data entry, operation of a car for travel to assigned locations, and frequent exposure to biological materials.

Nice To Haves

Associate or bachelor's degree.
One year of phlebotomy experience.
Experience with outpatient laboratory workflows, patient service center operations, specimen collection and handling, specimen processing, registration, and patient identification practices.
Experience using Epic or another electronic health record, registration, or laboratory information system.

Responsibilities

Provide patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
Interpret verbal, written, and electronic laboratory orders; verify patient identity and test requirements; and confirm orders before specimen collection.
Transcribe non-SLUHN laboratory orders from outside laboratories and external providers into the St. Luke's EHR system according to established workflows.
Assist patients with kiosk registration, clarify check-in steps, and escalate registration issues as needed.
Perform Epic registration workflows, including creating or updating Hospital Account Records, entering demographic and clinical service information, and completing required encounter documentation.
Contact providers, financial representatives, or insurers as applicable to obtain referrals, pre-certifications, benefit verification, medical license numbers, NPI, UPIN, or other registration information.
Verify insurance or self-pay eligibility through online systems or phone verification when required and applicable; maintain knowledge of relevant insurance regulations and Network policies.
Collect applicable self-pay liabilities, co-pays, and deductibles where applicable; post credit card payments in Epic or Trust Commerce, collect cash, close the daily cash drawer, and prepare deposits for transport as assigned.
Complete required patient notification or signature workflows as applicable, including Important Message from Medicare and Medicare Outpatient Observation Notice processes.
Collect blood specimens from patients of all ages and populations using appropriate venipuncture, capillary collection, and heel-stick techniques.
Label specimens accurately, verify specimen integrity, and follow laboratory collection, handling, safety, infection prevention, and SLUHN policies and manuals.
Collect approved non-blood specimens, including throat and nasal swabs, using proper identification, collection technique, labeling, infection prevention practices, and required PPE.
Maintain competency for respirator fit testing and use N95 or respirator-level protection when indicated.
Perform outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and Epic routing workflows for cardiology interpretation.
Process specimens as required, including centrifuging, verifying requirements, preparing specimens for transport, and ensuring proper transfer and storage.
Prepare and pack specimens for transport to the core laboratory, ensuring proper labeling, storage, tracking, packaging, and transfer according to laboratory, courier, regulatory, and current workflow requirements.
Complete accurate and timely EHR documentation to support patient care, account activity, and downstream claim processing.
Operate and maintain PSC equipment, including centrifuges, EKG equipment, kiosks, and related technology; promptly identify and report equipment or workflow issues.
Maintain site cleanliness and support supply inventory management to ensure readiness for safe and reliable patient care.
Communicate with patients, outpatient lab central scheduling, operational lab leadership, registration teams, courier services, cardiology, and laboratory processing areas to resolve workflow issues and support continuity of care.
Travel between PSC locations when needed to support absences, staffing gaps, service needs, EKG coverage, specimen collection, or emergency operational needs.
Maintain required competencies, training, and documentation for collection techniques, care of all patient populations, non-blood collection, PPE, respirator fit testing, EKGs, Epic registration and order workflows, insurance and payment workflows, specimen processing, and packaging.
Review, understand, and comply with Network and departmental policies, procedures, safety standards, infection prevention practices, regulatory requirements, service expectations, and current workflows.