Phlebotomist - Wellesley | M-F Day Hours

Beth Israel Lahey Health•Wellesley, MA

6d•$22 - $30

About The Position

The Patient Service Center Phlebotomist works at a Patient Service Center located in a Beth Israel Lahey Health primary care practice, a dedicated office suite in a medical office building, or a doctor’s office. The role performs specimen collections, provides customer service, and represents BILH Laboratories to patients. The position may require travel to additional Patient Service Centers and doctor’s office sites when needed.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to work independently or in a team environment.
Comfort working with minimal supervision.
Ability to read, write, and understand basic English for safety instructions, supervisor direction, and communication with patients, families, and medical center staff.
Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures and apply them in routine situations.
Ability to interact respectfully with employees, professional staff, and external contacts.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.

Nice To Haves

Associate’s degree or college coursework.
Basic familiarity with computer applications.
Phlebotomy certification from ASCP or another accredited agency.
Previous experience as a phlebotomist.
One or more years of previous experience working in laboratory Patient Service Centers.

Responsibilities

Provide phlebotomy and related services to patients.
Validate or update patient demographic information in the BILH computer system when lab tests have already been ordered; otherwise collect and accurately enter demographic and insurance information and lab test orders.
Collect specimens according to established procedures, including blood collection by venipuncture and capillary techniques, for all age groups.
Prepare collected specimens for transport by courier to a BILH laboratory.
Perform administrative and clerical duties needed to open, operate, and close the Patient Service Center each day.
Perform additional duties requested by the Phlebotomy Supervisor, which may include assisting with training, coaching, and mentoring PSC Phlebotomists.
Travel to additional Patient Service Centers and doctor’s office sites when needed.
Read, understand, and comply with departmental policies and procedures.
Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
Participate in laboratory quality assurance programs, competency assessments, and continuing education.
Provide services that meet the needs of patients and providers and support high patient satisfaction.
Perform other similar tasks requested by the Phlebotomy Supervisor or Manager of BILH Phlebotomy Services.