Phlebotomist - Wellesley | M-F Day Hours

Beth Israel Lahey Health•Wellesley, MA

About The Position

The Patient Service Center Phlebotomist works at a draw station located in a Beth Israel Lahey Health primary care practice, a dedicated office suite in a medical office building, or a doctor’s office. The role performs specimen collections, provides customer service, and serves as a representative of BILH Laboratories to patients. The position includes collecting blood and other specimens, preparing specimens for transport to a BILH laboratory, entering or validating patient and test information in BILH computer systems, and carrying out administrative duties needed to operate the Patient Service Center. The phlebotomist follows departmental policies and procedures, participates in quality assurance, competency assessments, and continuing education, and reports to and receives direction from the Phlebotomy Supervisor responsible for the assigned center. Travel to other Patient Service Centers and doctor’s office sites may be needed.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Strong attention to detail.
Ability to work independently or in a team environment.
Comfort working with minimal supervision.
Ability to read and write English to understand basic safety instructions and supervisors’ directions and communicate with patients, families, and staff.
Ability to understand spoken English to follow basic safety instructions and communicate in basic English about routine questions.
Ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures for routine situations; specialized knowledge is not required.
Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.
Ability to exert up to 20 pounds of force frequently to move objects and to stand for periods or move through the hospital campus.

Nice To Haves

Associate’s degree or college coursework.
Basic familiarity with computer applications.
Phlebotomy certification from ASCP or another accredited agency.
Previous experience as a phlebotomist.
One or more years of experience working in laboratory Patient Service Centers.

Responsibilities

Provide phlebotomy and related services to patients.
Validate or update patient demographic information in BILH systems when lab tests have already been ordered; otherwise, collect and enter demographic and insurance information and lab test orders.
Collect specimens according to established procedures, including blood draws by venipuncture and capillary techniques for all age groups.
Prepare collected specimens for courier transport to a BILH laboratory.
Perform administrative and clerical duties necessary to open, operate, and close the Patient Service Center each day.
Perform additional duties when requested by the Phlebotomy Supervisor, including assisting with training, coaching, and mentoring PSC Phlebotomists.
Travel to additional Patient Service Centers and doctor’s office sites when needed.
Read, understand, and comply with departmental policies and procedures.
Report to, receive training from, and take direction from the Phlebotomy Supervisor responsible for the assigned Patient Service Center.
Participate in laboratory quality assurance programs, competency assessments, and continuing education.
Provide services that meet the needs of patients and providers and support patient satisfaction.
Perform other similar tasks requested by the Phlebotomy Supervisor or Manager of BILH Phlebotomy Services.