Phlebotomist- Full Time

Mass General Brigham•Northampton, MA

1d•Onsite

About The Position

Mass General Brigham, a not-for-profit organization, supports patient care, research, teaching, and community service, striving to provide exceptional care through high-performing teams. Cooley Dickinson Health Care, a member of the Mass General Brigham system since 1886, advances healthcare in western Massachusetts, employing over 2,000 medical professionals and support staff across its main hospital campus in Northampton and additional locations. Cooley Dickinson’s VNA & Hospice also provides home-based services. The Phlebotomist is responsible for patient reception, gathering registration information, ordering tests, generating specimen labels, and escorting patients to phlebotomy services. This role involves performing phlebotomy on all patient populations and a variety of semi-technical and clerical tasks, including specimen receiving, sorting, data entry, record retrieval, filing, typing, and responding to telephone inquiries for results and general information. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital and reports to the Phlebotomy Supervisor, operating within established organizational and departmental policies and procedures. The Phlebotomist must be able to interact appropriately with individuals of varying intellectual levels and physical abilities, serving infants, pediatric, adolescent, adult, and geriatric patient populations.

Requirements

High School Diploma or Equivalent required
Clerical experience including medical terminology, preferably in a laboratory setting required
Demonstrated interpersonal, organizational, and telephone skills required.
Demonstrated ability to work independently, prioritize tasks, take initiative, make independent decisions, and maintain organized working conditions (even in stressful situations) required.
Must be competent in phlebotomy skills/competency checklist by end of introductory period or position will be forfeited.
Reliable transportation for assignments outside of the hospital required.

Nice To Haves

Certificate/Diploma Phlebotomy preferred
Six (6) months direct phlebotomy experience or completion of a 40-hour clinical rotation, preferably at Cooley Dickinson Health Care (CDHC) preferred

Responsibilities

Obtain blood specimens by capillary or venipuncture technique using appropriate technique from patients of any age or population.
Follow proper procedures for special collections.
Demonstrates commitment to patient and departmental needs and goals through flexibility in scheduling and teamwork.
Consistently demonstrates teamwork with coworkers and support staff by participating in department problem-solving, defining group concerns, proposing and implementing solutions and acting in a positive and proactive manner.
Competent in ordering process for outpatients.
Answer the telephone and provide necessary assistance to caller.
Respond to inquiries from physicians, patient floors, specimen collection sites and other outside agencies for verbal test results, lab orders, general information and printed copies of reports.
Track down missing information and communicate with doctors’ offices to clarify conflicts in registration information.
Input patient’s laboratory orders into LIS, prioritizing correctly according to urgency and ensuring accuracy of orders and physicians needing copies.
Understand and act on the rules of medical necessity.
Review standing orders and request renewals from physicians for pending expirations.
Distribute kits and written instructions on the proper specimen collection for all types of specimens including stool, sputum, urine, and 24-hour urine containers.
Receive and process specimens.
Sort, correct, enter, receive, bar code, and label specimens in the Lab Information System (LIS) from the Emergency Department, Outpatient Laboratory Department, specimen collection sites, and outpatient clients (nursing homes, VA, visiting nurses, etc.) while exercising appropriate universal precautions.
Process requisitions from laboratory information system according to specific procedures.
Coordinate distribution of confidential test result reports to physician offices, patient floors, specimen collection sites, and outside agencies.
Print and distribute copies of laboratory reports to patients with proper identification fulfilling “Patient’s Right to Know” law.
Maintain and rotate inventory/stock items.
Order stock weekly or as needed.
Perform necessary and required maintenance and daily quality control.
As required, participate in weekend, holiday and on-call assignments.
Maintain complete confidentiality.
Comply with OSHA regulations.
Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
Meet annual competency and retraining requirements.
Attend meetings as required.
Perform other functions/duties as requested.