Phlebotomist

University of Rochester•Rochester, NY

20d•$20 - $27•Onsite

About The Position

The Phlebotomist collects, registers, and processes patient laboratory specimens using a variety of collection techniques, protocols, and computer systems. The role follows rigorous patient identification protocols for patients of all ages and levels of complexity. The Phlebotomist may perform EKGs and serves patients at assigned Patient Service Centers, clinics, nursing homes, and through home draws. The position calls for excellent judgment, problem-solving, and customer service skills, as well as flexibility to work independently and as part of a team. On-call responsibilities may be required. The Phlebotomist greets patients, verifies demographic and insurance information, reviews physician orders, resolves discrepancies, and maintains accurate registrations and records in multiple computer systems. The position performs venipuncture and other specimen collection procedures, labels and processes specimens, and prepares them for transport while following patient-identification, infection-control, safety, and specimen-integrity protocols. The role also maintains site supplies and equipment, responds to customer inquiries, participates in quality assurance activities, and may be reassigned to other locations as needed. This is a full-time position scheduled for 40 hours per week on the UR Day shift.

Requirements

High school diploma or equivalent and less than one year of phlebotomy experience, or graduation from a phlebotomy training program, or an equivalent combination of education and experience.
Ability to follow patient-identification, order-verification, specimen-collection, infection-control, and safety protocols.
Excellent judgment, problem-solving, and customer service skills.
Flexibility and ability to work independently and as part of a team.
Ability to travel to assigned locations.

Nice To Haves

Knowledge of medical terminology and anatomy.
Customer service experience.

Responsibilities

Greet and interact pleasantly with patients.
Verify patient demographic and insurance information and review physician orders; reconcile issues with patients or physician offices, document them, and update computer systems.
Complete patient and billing registrations in multiple computer systems, including converting diagnostic verbiage to billing codes, accurately interpreting and entering tests, and generating labels.
Follow patient-identification and order-verification protocols before collecting specimens.
Perform safe venipuncture, heel sticks, and finger sticks; direct collection of other specimens, including throat cultures, urine, and stool, according to age-specific, procedural, infection-control, and safety protocols.
Label specimens according to established protocols.
Process specimens, including centrifugation, aliquoting, computer logging, packaging, transport preparation, and prioritization to preserve specimen integrity.
Maintain supplies, place orders according to PAR level guidelines, and receive and rotate stock by expiration date.
Maintain site cleanliness and neatness; monitor and maintain equipment, document daily temperatures, disinfect equipment, manage sharps, perform maintenance and inspections, and troubleshoot issues.
Answer phone and verbal customer inquiries, provide routine and technical information, and take initiative to resolve customer needs.
Participate in quality assurance monitoring and initiatives, including data collection and statistics.
Perform EKGs according to laboratory and infection-control processes.
Travel to and work at assigned locations, including Patient Service Centers, clinics, nursing homes, and home-draw locations; accept reassignment as needed and without prior notice.
May take on-call responsibilities.
Perform other duties as assigned.