Phlebotomist

CSL Plasma•Syracuse, NY

About The Position

The Phlebotomist is responsible for efficiently and effectively collecting plasma from donors by performing venipuncture, monitoring the pheresis process, and following standard operating procedures (SOPs). The role supports donor safety and a positive donation experience while maintaining product quality, accurate records, functioning equipment, and a clean and adequately supplied work environment. The position requires performing all aspects of the pheresis procedure and plasma collection, including donor setup, monitoring, and disconnect; collecting samples; recording donor information; and responding to donor reactions and equipment issues. The Phlebotomist may educate new donors, may be cross-trained in other areas, and may need bilingual skills at the organization’s discretion. The role follows Health Safety & Environmental (HSE), Occupational Safety and Health Administration (OSHA), and applicable FDA requirements, and requires overtime and extended hours to support center operations. CSL Plasma operates nearly 330 donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company whose collected plasma is used to manufacture plasma-derived therapies. The expected base pay at hiring is $18.68–$20.39 per hour; individual pay within this range depends on qualifications, skills, experience, competencies, and other relevant factors. CSL describes inclusion and belonging as central to its mission and is an equal opportunity employer. Benefits information is available at the linked CSL Plasma benefits site.

Requirements

High school diploma or equivalent.
External candidates must have at least 6 months of experience as a phlebotomist; one year is preferable.
Ability to complete routine forms or conduct routine oral communications.
Ability to understand, remember, and apply oral and/or written instructions.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform work requiring a high level of manual dexterity.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or in designated areas.

Nice To Haves

For internal CSL employees, successful completion of CSL Plasma DST training is required.
At least 12 months of experience in a medical or health care environment is preferred, or an equivalent combination of education and experience.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Perform all aspects of the pheresis procedure and plasma collection in compliance with SOPs, including donor setup, monitoring, and disconnect.
Perform venipuncture in compliance with SOPs and FDA guidelines to begin the pheresis process.
Evaluate donor vein performance, address potential problems, and make adjustments to support efficient donation, product quality, donor safety, and a positive donor experience.
May educate new donors about plasma-derived therapeutic products, screening and health tests, appointments, donation fees, center policies, nutrition, and other relevant information; answer donor questions accurately and professionally.
Monitor donors for reactions and assist with reactions or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents during pheresis, including machine alerts and alarms, volume variances, and donor adverse events.
Perform calibrations and verify maintenance as outlined in SOPs; respond to and resolve complex equipment alarms or donor issues.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service when needed.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm samples or whole-blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures for applicable hyper-immune programs at the center.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Perform other job-related duties as assigned.