Phlebotomist/Lab Support Tech I - Milford Regional Inpatient - 40 hours, Evenings

UMass Memorial Health•Milford, MA
•$16 - $29•Onsite

About The Position

The Lab Support Tech I greets and receives patients, determines their needs, and directs them appropriately. The role combines patient-facing service, computer and telephone use, clerical support, specimen handling, and phlebotomy procedures. Procedures include blood collection, blood cultures, EKGs, breath tests, and MRSA and COVID swabbing. The position supports inpatient phlebotomy and laboratory workflows by collecting and processing specimens, registering and ordering tests, maintaining supplies and work areas, answering calls, and adapting to department staffing and workflow needs. It also supports the emergency room, performs age-appropriate patient care, and maintains required competencies and PPE practices. The schedule is 40 hours per week, 2:30–11:00 p.m., Monday through Friday, with every third weekend (Saturday and Sunday) and every third holiday rotation. The stated hiring range is $16.18–$29.13, based on a full-time 40-hour schedule; final compensation may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

  • High school diploma or equivalent.
  • Valid driver's license.

Nice To Haves

  • Phlebotomy training.
  • ASCP certification or eligibility.
  • Phlebotomy experience.
  • Computer and keyboard proficiency.
  • Fluent English communication skills.

Responsibilities

  • Collect blood samples using appropriate venipuncture techniques across all age groups, follow departmental collection protocols, and communicate complications to supervisors.
  • Receive specimens in the computer system, label and prioritize them accurately, transport them promptly, and redistribute them according to protocol.
  • Maintain a clean and organized drawing station or cart, restock supplies at the end of each shift, and keep patient orders organized and accessible.
  • Register courier-delivered specimens accurately and troubleshoot printer issues as needed.
  • Use hospital information systems and test dictionaries to order tests accurately, and contact departments for clarification when needed.
  • Answer and transfer telephone calls courteously and efficiently and ensure incoming calls are covered.
  • Perform heel sticks and PKU collections while ensuring appropriate sample volume and quality.
  • Adapt to workflow changes and staffing needs; provide coverage for home draws, secretarial duties, and drawing stations; and offer constructive feedback to supervisors.
  • Restock supplies, report low inventory, use PPE appropriately, provide shift reports, and maintain procedural proficiency through annual reviews.
  • Support the emergency room by using Responder 5, maintaining PPE compliance and pager readiness, stocking supplies, training nursing staff, and ensuring timely patient draws.
  • Apply knowledge of patient growth and development stages and use age-appropriate communication and support.

Benefits

  • A signing bonus may be available; eligibility will be confirmed during the interview process.
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