Phlebotomist 2 Float

Quest Diagnostics•Naples, FL

About The Position

The Phlebotomist II (Patient Services Representative II) represents the company to patients at patient service centers, doctors’ offices, or other assigned locations. The role collects quality blood samples and prepares specimens for laboratory testing while following established practices and procedures. It involves direct patient interaction, explaining procedures, and collecting blood safely, skillfully, and accurately while maintaining patient trust and confidentiality. Under the direction of the area supervisor, the Phlebotomist II performs daily activities accurately and on time, maintains a safe and professional environment, and completes clinical and forensic specimen collection and processing. The position verifies patient demographic information and initials, obtains the patient’s signature after venipuncture to confirm that tubes were labeled in the patient’s presence and bear the correct name, and maintains required records and documentation. The role promotes a positive image to patients, clients, employees, and the public. This is a floating position covering multiple Naples-area sites. Travel between locations is required, sometimes with minimal notice, and floaters are expected to arrive on time at the assigned site. A clean driving record is required for floaters; mileage may be submitted for expense reimbursement. Training locations may vary depending on trainer availability. The assignment is a contract of five or more months, with possible extension.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to produce quality, error-free work in a fast-paced, high-volume environment.
Ability to work independently with minimal on-site supervision and to handle multiple priorities.
Excellent phlebotomy skills.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Ability to make decisions using established procedures and exercise good judgment.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable; floaters must have a clean driving record.
Ability to travel between multiple locations and cover patient service center or in-office phlebotomy locations with minimal notice.
Commitment to company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the business.
Keyboard and data-entry experience.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Collect blood specimens, including pediatric, geriatric, and capillary collections, safely and accurately.
Prepare clinical and forensic specimens for laboratory testing according to established practices and procedures.
Explain procedures to patients and create an atmosphere of trust and confidence.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm correct labeling in the patient’s presence.
Perform assigned daily activities accurately and on time under the direction of the area supervisor.
Maintain a safe and professional environment and comply with company policies and procedures.
Maintain required records and documentation.
Travel between assigned patient service center and in-office phlebotomy locations, covering multiple sites as needed.
Promote a positive image to patients, clients, employees, and the public.