Phlebotomist II Territory

Quest Diagnostics•Hanford, CA

9d•Onsite

About The Position

The Phlebotomist II Territory role serves assigned Patient Service Centers, client offices, and other sites in the Hanford, California territory. The position travels between locations to provide professional phlebotomy services and ensure accurate specimen collection, patient identification, and compliance with testing protocols. The role requires independent work with a consistently low error rate, the ability to handle more complex collections and patient or client situations, and a professional, efficient experience for patients, staff, and clients. The role includes collecting and processing specimens, registering patients and entering orders and billing information, addressing routine concerns, maintaining collection environments, and supporting site operations. Employees are expected to follow safety, confidentiality, departmental, and compliance requirements; maintain phlebotomy skills through training; and demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, with rotational weekends. Travel is required up to 75%. The stated pay range is $26.05–$28.45 per hour. Candidates must have two years of phlebotomy experience, a high school diploma or equivalent, and a state phlebotomy license where required. Quest does not accept NHA licenses in California, Washington, or Nevada.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
State phlebotomy license where required; certification is required in California, Nevada, Washington, and Louisiana. Quest does not accept NHA licenses in California, Washington, or Nevada.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English language proficiency.
Ability to travel up to 75%.
Ability to meet the physical requirements, including frequently lifting up to 15 pounds and occasionally lifting up to 40 pounds with assistance as needed; repetitive fine hand motions; extended periods of standing or sitting; frequent walking and standing; and occasional bending, kneeling, reaching, twisting, or pulling.
Extensive use of a phone and computer and frequent communication in English with patients and clients.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections following established procedures, including venipuncture and capillary draws.
Handle difficult draws, including pediatric, geriatric, and hard-stick collections, with minimal error.
Obtain patient identification and signatures to ensure specimen-labeling accuracy.
Perform data entry, including patient registration, test order entry, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Resolve routine patient and client concerns independently and escalate non-routine issues appropriately.
Provide professional, respectful, and efficient service; explain collection procedures and address patient questions.
Use verbal and written communication and problem-solving skills to complete procedures and respond to questions.
Maintain a clean, orderly, and welcoming collection environment, and manage multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and client offices within the assigned territory, including with minimal notice.
Ensure daily office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver's license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required in accordance with corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.