Phlebotomist II Territory

Quest Diagnostics•Temecula, CA

About The Position

The Phlebotomist II travels within an assigned territory to provide phlebotomy services at Patient Service Centers, client offices, and other sites. The position performs accurate specimen collection and processing, confirms patient identity and orders, and follows testing protocols to support high-quality laboratory results. The role handles complex collections and patient or client situations, including pediatric, geriatric, and difficult draws, while working independently with a consistently low error rate and minimal on-site supervision. The Phlebotomist II provides professional, respectful service, communicates collection procedures, addresses patient questions, and resolves routine concerns while escalating non-routine issues as appropriate. The role also supports site operations through accurate registration, order entry, billing, specimen preparation, routine administrative tasks, and compliance with safety, confidentiality, and departmental procedures. Travel of up to 75% is required, with coverage across sites in the assigned territory. The position is based in the Temecula, California area and is scheduled Monday through Friday, 7:30 AM to 4:30 PM.

Requirements

Two years of phlebotomy experience.
High school diploma or equivalent.
State phlebotomy certification or license where required, including California; the description states Quest does not accept NHA licenses in California, Washington, or Nevada.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Experienced phlebotomy skills, including pediatric and geriatric collections.
Ability to work independently and perform accurate, low-error work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English proficiency.
Ability to travel up to 75%.
Ability to meet the role's physical requirements: frequently lift up to 15 lbs and occasionally lift up to 40 lbs with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Frequently communicate in English with patients and clients and extensively use a phone and computer.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, medical assistant training, or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Travel within the assigned territory to provide phlebotomy services at Patient Service Centers, client offices, and other sites.
Collect specimens for a variety of tests, including venipuncture and capillary draws, and handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures and ensure accurate specimen labeling.
Enter patient registration, test order, and billing information as needed.
Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required.
Research test and client information and verify written and electronic orders using laboratory systems or directories of services.
Resolve routine patient and client concerns and appropriately escalate non-routine issues.
Provide professional, respectful, and efficient service; explain collection procedures and respond to patient questions.
Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Provide coverage across Patient Service Centers and client offices within the territory, potentially with minimal notice.
Complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including a valid driver license and clean driving record if applicable.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient-information confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks such as stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.