Phlebotomist

the Client•Durham, NC

1d•Onsite

About The Position

The Phlebotomist II (Patient Services Representative II) represents the company to patients at a doctor’s office, patient service center, or other location as business needs dictate. The role collects quality blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. It involves direct patient contact, explaining procedures, and drawing specimens safely, accurately, and skillfully while maintaining patient trust and confidentiality. The position emphasizes process excellence, accurate patient information, and professional, patient-focused service. This is an onsite, two-month contract role in Durham, North Carolina. The schedule is 7:00 AM–4:00 PM EST, with every other Saturday required. Overtime is expected. Travel and flexible hours are required to cover multiple locations, sometimes with minimal notice; training locations may vary based on trainer availability.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal onsite supervision.
Strong phlebotomy skills, including pediatric and geriatric collections.
Availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
Ability to follow company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to make decisions using established procedures and exercise good judgment.
Reliable transportation and a valid driver’s license with a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the company’s business.
Applicants must be authorized to work for any employer in the U.S.; visa sponsorship is not available.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Collect and process forensic and clinical specimens according to established practices and procedures.
Explain procedures to patients and collect blood specimens safely and accurately.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and correctly named.
Maintain required records and documentation.
Maintain a safe and professional environment.
Promote a positive image to patients, clients, employees, and the public.
Travel to and cover multiple patient service center and in-office phlebotomy locations as needed.