Phlebotomist II Site Lead

Quest Diagnostics

10d•Onsite

About The Position

The Phlebotomist II Site Lead represents Quest Diagnostics to patients and collects, prepares, and processes blood specimens for laboratory testing according to established procedures. The role involves direct patient contact, explaining procedures, and helping patients feel confident and comfortable. The Site Lead directs daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) location and may lead one or more on-site Patient Service Representatives. The employee may be assigned to a doctor’s office, patient service center, house-call environment, long-term care facility, or another location as business needs dictate. The position requires careful attention to process excellence, confidentiality, and the accuracy of patient information. The Site Lead also supports staff training and mentoring, scheduling, site operations, safety and quality procedures, and communication with clients and supervisors. The stated schedules are Monday through Friday, 6:00 AM to 1:30 PM with rotational Saturday hours from 8:00 AM to 12:00 PM, or Monday through Friday, 6:00 AM to 2:00 PM. The pay range is $25.80–$27.65 per hour. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including PSC, mobile, long-term care, and in-office phlebotomy locations, with minimal notice.
High school diploma or equivalent.
Ability to effectively communicate in English.
Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace and adapt to change, and knowledge of the business.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Commitment to Quest Diagnostics policies and procedures, including the company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to lift and carry objects frequently weighing 1–15 pounds, occasionally weighing 16–25 pounds, and seldom weighing 26–40 pounds; objects over 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods, perform extended eye-hand coordination, and perform frequent to constant repetitive tasks with the dominant hand.
Ability to perform duties involving fine hand dexterity and steadiness, talking, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
Ability to use a phone and PC extensively.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.

Nice To Haves

At least two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.
Phlebotomy certification, where not required by state.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information; confirm and verify written and electronic orders using laboratory technology systems or the directory of services.
Complete patient registration, test-order, and Standing Order data entry accurately.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens as required, including labeling, centrifuging, splitting, and freezing.
Perform assigned clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures; ensure staff members follow instructions.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain required phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
Complete training courses and stay current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the work group.
Perform Point of Care testing at sites where needed and complete required training and competency evaluations under the applicable SOP.
When appropriately trained, mentor and support new employees as they transition into the PSC environment and learn established procedures.
Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
Assist with preparing schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer issues; document problems and report critical issues as they occur.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and a face shield when required.
Assist supervisors with implementing phlebotomy-service SOPs in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair; advise the group leader or supervisor of required repairs and maintenance.
Act as a coach, mentor, instructor, and resource advisor for new employees; serve as an on-site staff contact and provide regular input to the group lead or supervisor.
Direct daily activity at a PSC or IOP site and, where applicable, lead one or more on-site PSRs.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential annual performance bonus compensation.