Phlebotomist II Site Lead

Quest Diagnostics•West Palm Beach, FL

5d•$18 - $27•Onsite

About The Position

The Phlebotomist II Site Lead represents Quest Diagnostics to patients, collects blood and other specimens, and prepares specimens for laboratory testing according to established practices and procedures. The role involves explaining procedures, building patient trust, and drawing blood safely and accurately while maintaining confidentiality and accurate patient information. The position directs daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) location and may lead one or more Patient Service Representatives on site. Depending on business needs, assignments may be at a doctor’s office, patient service center, in a house-call environment, or long-term care location. The Site Lead also supports staff training, scheduling, inventory, safety, service quality, and implementation of standard operating procedures. This position is based in West Palm Beach, Florida, with a Monday-to-Friday schedule from 7:00 AM to 4:00 PM and rotational weekends. Pay starts at $21.70 per hour. Salary offers depend on relevant skills, training, experience, education, certifications, market conditions, and organizational factors; eligible candidates may receive annual performance bonus compensation.

Requirements

Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, covering PSC, mobile, long-term care, and IOP locations with minimal notice.
High school diploma or equivalent.
Ability to communicate effectively in English.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace and adapt to change and knowledge of the business.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Commitment to Quest Diagnostics policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Ability to lift and carry objects: 1–15 pounds frequently, 16–25 pounds occasionally, and 26–40 pounds seldom; objects over 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods and perform tasks requiring extended eye-hand coordination.
Ability to perform repetitive tasks with the dominant hand frequently to constantly throughout the day.
Fine hand dexterity and steadiness.
Ability to use a phone and PC extensively.
Ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist.

Nice To Haves

At least two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or service directories.
Accurately complete patient registration and test-order data entry, including managing standing orders.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform assigned clerical duties, including data entry, inventory, supply stocking, and answering phones.
Follow departmental policies, protocols, and procedures and ensure staff members follow instructions.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and the labels are correct.
Assist with compiling and submitting monthly statistics and data.
Maintain required phlebotomy logs, including maintenance and temperature logs, on schedule.
Complete training courses and stay current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the workgroup.
Perform Point of Care testing where needed and complete required training and competency evaluations.
With appropriate training, mentor and support new employees as they transition to the PSC environment and learn procedures.
Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
Assist with preparing schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer issues, document problems, prepare problem documentation, and report critical issues.
Ensure staff follow safety precautions, including wearing a clean, buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing phlebotomy-service SOPs in accordance with Quest Diagnostics guidelines.
Keep facilities neat, clean, and in good repair, and advise the group leader or supervisor about necessary repairs and maintenance.
Act as a coach, mentor, instructor, and resource for new employees; serve as the on-site staff contact and provide regular input to the group lead or supervisor.
Direct daily activity at a PSC or IOP location and potentially lead one or more on-site PSRs.

Benefits

Day-one medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.