Phlebotomist II Site Lead

Quest Diagnostics•East Patchogue, NY

10d•$26 - $28

About The Position

The Phlebotomist II Site Lead represents Quest Diagnostics to patients and collects quality blood samples, preparing specimens for laboratory testing according to established practices and procedures. The role involves direct patient contact, explaining procedures, and drawing blood safely and accurately while building patient trust and protecting the confidentiality and accuracy of patient information. The Site Lead directs daily activity at a Patient Service Center or In-Office Phlebotomy location and may lead other Patient Service Representatives on site. Depending on business needs, work may be assigned in a doctor’s office, patient service center, house-call environment, or long-term care setting. The role also supports staff development, site operations, safety, scheduling, inventory, and implementation of standard operating procedures. The position is based in East Patchogue, New York. The listed schedules are Monday through Friday, 6:00 AM to 1:30 PM, with a rotational Saturday from 8:00 AM to 12:00 PM, or Monday through Friday, 6:00 AM to 2:00 PM. The pay range is $25.80–$27.65 per hour. Eligible candidates may receive annual performance bonus compensation.

Requirements

Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, with minimal notice, including Patient Service Center, mobile, long-term care, and In-Office Phlebotomy locations.
High school diploma or equivalent.
Ability to communicate effectively in English.
Commitment to Quest Diagnostics policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Strong phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients; embrace change; and understand the business.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Ability to lift and carry objects frequently in the 1–15 pound range, occasionally in the 16–25 pound range, and seldom in the 26–40 pound range; objects exceeding 41 pounds require assistance.
Ability to sit or stand for long periods and perform work requiring extended eye-hand coordination.
Ability to perform repetitive tasks with the dominant hand frequently to constantly throughout the day.
Ability to travel for the position.
Ability to use a phone and PC extensively and perform tasks requiring fine hand dexterity and steadiness, talking, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.

Nice To Haves

At least two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or service directories.
Accurately complete data entry, including patient registration, test orders, and management of standing orders.
Enter billing information and collect payments when required, safeguarding company assets and credit card information.
Process specimens as required, including labeling, centrifuging, splitting, and freezing.
Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones.
Follow departmental policies, protocols, and procedures, and ensure staff members follow instructions.
Verify patient demographics and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain phlebotomy logs, including maintenance and temperature logs, according to required frequencies.
Complete training courses and stay current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Stay current with company communications and help distribute technical information to the workgroup.
Perform Point of Care testing where needed and complete required training and competency evaluations.
Mentor and support new employees as a resource, helping them transition to the Patient Service Center environment and learn established procedures.
Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
Assist with preparing schedules for the assigned workgroup or Patient Service Centers.
Communicate professionally with clients to resolve or refer problems, document issues, and report critical matters.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing phlebotomy service procedures in accordance with Quest Diagnostics guidelines.
Keep facilities neat, clean, and in good repair, and notify the group leader or supervisor about needed repairs and maintenance.
Act as a coach, mentor, instructor, and resource advisor for new employees; serve as an on-site staff contact and provide regular input to the group lead or supervisor.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.