Phlebotomist II Site Lead

Quest Diagnostics•Bedford, NH

7h•$23•Onsite

About The Position

The Phlebotomist II Site Lead represents Quest Diagnostics to patients, collects blood and other specimens, and prepares specimens for laboratory testing while following established procedures. The role involves direct patient contact and requires explaining procedures and collecting specimens safely, accurately, and in a way that builds patient trust and confidence. The Site Lead directs daily activity at a Patient Service Center or In-Office Phlebotomy location and may lead one or more on-site Patient Service Representatives. Work assignments may also be at a doctor’s office, patient service center, house-call setting, long-term care location, or other site as business needs dictate. The position emphasizes process excellence, confidentiality, accuracy of patient information, and compliance with company procedures. It includes specimen collection and processing, patient registration and order entry, billing and payment handling, clerical and inventory tasks, maintaining logs, assisting with scheduling and monthly reporting, supporting staff training and safety, and communicating with clients and supervisors. The role may require travel among locations and flexibility to cover shifts or locations with limited notice.

Requirements

Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including Patient Service Center, mobile, long-term care, and In-Office Phlebotomy locations, sometimes with minimal notice.
Ability to lift and carry objects of varying weights: 1–15 pounds frequently, 16–25 pounds occasionally, and 26–40 pounds seldom; objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods and perform work requiring prolonged eye-hand coordination.
Ability to perform repetitive tasks frequently to constantly with the dominant hand.
Ability to use a phone and PC extensively; fine hand dexterity and steadiness are required.
Ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist.
Commitment to Quest Diagnostics policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Ability to communicate effectively in English.
Ability to provide quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
Strong phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
High school diploma or equivalent.
English language proficiency.

Nice To Haves

At least two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.
Phlebotomy certification (required in certain states, including California, Nevada, Washington, and Louisiana).

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information and confirm and verify written and electronic orders using laboratory technology systems or the directory of services.
Complete accurate data entry, including patient registration, test orders from requisitions or databases, and management of standing orders.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones.
Follow departmental policies, protocols, and procedures, and ensure staff members follow instructions.
Verify patient demographic information and initials, including obtaining the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain appropriate phlebotomy logs, including maintenance and temperature logs, on schedule.
Complete training courses and stay current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Keep up to date with company communications and help distribute technical information to the work group.
Perform Point of Care testing where needed and complete required training and competency evaluations under the applicable SOP.
Mentor and support new employees in transitioning to the Patient Service Center work environment and learning established procedures.
Assist with inventory counts and report shortages and problems to the group leader or supervisor.
Assist with preparing schedules for the assigned workgroup or Patient Service Centers.
Communicate professionally with clients to resolve or refer issues, document problems, prepare problem documentation, and report critical issues.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing phlebotomy service SOPs in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair, and advise the group leader or supervisor of required repairs and maintenance.
Act as a coach, mentor, instructor, and resource for new employees; serve as an on-site staff contact and provide regular input to the group lead or supervisor.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Successful candidates may be eligible for annual performance bonus compensation.