Phlebotomist Group Lead

Quest Diagnostics•Birmingham, AL

20h•Onsite

About The Position

The Phlebotomist Group Lead (PSR IV) serves as the face of Quest Diagnostics to patients, requiring a deep understanding of established practices and procedures to foster trust and confidence. This role ensures the accurate and timely completion of daily work across Patient Service Centers, Mobile, Long Term Care, and In-Office Phlebotomy settings. The PSR IV provides comprehensive support to the Supervisor or Functional Patient Services Manager, covering patient, client, field, compliance, training, metrics, and administrative aspects. They are expected to act as a backup to the Patient Services Supervisor, performing duties in their absence, and to embody Quest Leadership Behaviors, emphasizing process excellence and patient information confidentiality. The position holds accountability for PSC and IOP activities within the territory, including opening and closing locations. Successful candidates may be assigned to various environments such as doctor's offices, patient service centers, house calls, or long-term care, as business needs dictate. Key responsibilities include coaching, mentoring, instructing, and advising new employees, providing onboarding services to new clients, and serving as a regional point of contact for staff, offering regular input to management. Furthermore, the PSR IV must demonstrate strong leadership and advanced customer-facing skills, including verbal and written communication, problem-solving, and collaboration with diverse functions like Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics, especially for specialty or complex test orders. The ability to manage multiple priorities in a high-volume environment is essential.

Requirements

Deep understanding and knowledge of established practices and procedures.
Demonstrates Quest Leadership Behaviors.
Focus on process excellence skills.
Sensitivity to confidentiality and accuracy to patient information.
Leadership capabilities.
Higher level of customer-facing skills including verbal and written communications, problem-solving, and collaboration with multiple functions (Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics).
Capable of handling multiple priorities in a high-volume setting.

Responsibilities

Represent the company to patients.
Ensure daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time.
Provide the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed.
Function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence.
Be accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations.
Work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate.
Act as a coach, mentor, instructor, and resource advisor for new employees.
Provide effective onboarding services to new clients.
Act as a point of contact to staff in the region.
Provide regular input to the Supervisor or Functional Patient Service Manager.
Portray leadership capabilities and a higher level of customer-facing skills including verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics.
Handle multiple priorities in a high-volume setting.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!