Phlebotomist Group Lead

Quest Diagnostics•Renton, WA

3h•Onsite

About The Position

The Phlebotomist Group Lead (PSR IV) serves as the company's representative to patients, requiring a comprehensive understanding of established practices and procedures. This role is crucial for fostering trust and confidence among patients, customers, clients, and internal leadership. The PSR IV is responsible for ensuring the accurate and timely completion of daily tasks within the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy settings. Additionally, the PSR IV provides Patient, Client, Field, Compliance, Training, Metrics, and Administrative support to the Supervisor or Functional Patient Services Manager and acts as a backup in their absence. This position demands adherence to Quest Leadership Behaviors, a focus on process excellence, and sensitivity to patient information confidentiality and accuracy. The PSR IV is accountable for all Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activities within their territory, including opening and closing locations. Successful candidates may be assigned to various work environments such as a doctor's office, a patient service center, a house call setting, or long-term care facilities, as business needs dictate. Key responsibilities include coaching, mentoring, instructing, and advising new employees, as well as providing effective onboarding services to new clients. The PSR IV also acts as a regional point of contact for staff, offering regular input to the Supervisor or Functional Patient Service Manager. This role requires strong leadership capabilities and advanced customer-facing skills, including verbal and written communication, problem-solving, and collaboration with diverse functions like Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics, especially for specialty or complex test orders. The ability to manage multiple priorities in a high-volume environment is essential.

Requirements

State phlebotomy license (Quest does not accept NHA licenses in CA, WA, NV).
Proof of COVID-19 vaccination will be required.
Deep understanding and knowledge of established practices and procedures.
Leadership capabilities.
Higher level of customer-facing skills including verbal and written communications, problem-solving, and collaboration with multiple functions.
Capable of handling multiple priorities in a high-volume setting.

Responsibilities

Ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time.
Provide the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region.
Function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence.
Accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations.
Act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients.
Act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager.
Portray leadership capabilities and a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.
Handle multiple priorities in a high-volume setting.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!