Phlebotomist Group Lead

Quest Diagnostics•Bluffton, SC

3d•Onsite

About The Position

The Phlebotomist Group Lead represents Quest Diagnostics to patients and is responsible for completing daily work accurately and on time across Patient Service Centers, mobile, long-term care, and in-office phlebotomy settings. The role provides patient, client, field, compliance, training, metrics, and administrative support to the Supervisor or Functional Patient Services Manager, and serves as backup to the Patient Services Supervisor when needed. The lead is accountable for activity in the territory, including opening and closing locations, and may be assigned to a doctor's office, patient service center, house-call environment, long-term care, or other locations based on business needs. The role coaches, mentors, instructs, and advises new employees; supports onboarding of new clients; serves as a point of contact for regional staff; and provides input to the Supervisor or Functional Patient Service Manager. It requires strong customer-facing communication, problem-solving, collaboration with multiple functions, accuracy, confidentiality, and the ability to handle multiple priorities in a high-volume setting. The position is based in Bluffton, South Carolina, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM and rotational weekends. Travel and flexible hours are required, including coverage at multiple locations with minimal notice.

Requirements

Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering Patient Service Center, mobile, long-term care, and in-office phlebotomy locations with minimal notice.
High school diploma or equivalent.
Ability to effectively communicate in English.
Commitment to Quest Diagnostics policies and procedures, including dress code, employee health and safety, and Everyday Excellence Guiding Principles.
Ability to deliver quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Strong customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; adaptability to change; and knowledge of the business.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Ability to lift and carry objects, frequently 1–15 pounds, occasionally 16–25 pounds, and seldom 26–40 pounds; objects over 41 pounds require assistance.
Ability to sit or stand for long periods and sustain eye-hand coordination.
Ability to perform repetitive tasks frequently to constantly with the dominant hand.
Fine hand dexterity and steadiness; ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist.
Ability to use a phone and PC extensively.
Ability to travel.

Nice To Haves

Medical assistant or paramedic training.
At least five years of experience in a Patient Service Center or In-Office Phlebotomy environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Complete accurate data entry for patient registration, test orders, and standing orders.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform clerical duties as assigned, including data entry, inventory, stocking supplies, and answering phones.
Understand and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Verify patient demographics and initials, and obtain the patient's signature after venipuncture to confirm tubes were labeled in the patient's presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain phlebotomy logs, including maintenance and temperature logs, accurately and on schedule.
Complete training courses and stay current with phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings.
Participate in special projects and teams.
Stay current with company communications and help distribute technical information to the workgroup.
Perform Point of Care testing at sites where needed and complete required training and competency evaluations under SOPs.
Mentor and support new employees as they transition into the PSC work environment and learn established procedures.
Assist with periodic inventory counts and preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer problems, document issues, and report critical issues as they occur.
Ensure staff follow safety precautions, including wearing a clean button lab coat, gloves, and face shield when required.
Assist supervisors with implementing SOPs and distributing technical information and communications in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair, and advise the Supervisor of repairs and maintenance needs.
Provide effective onboarding services to new clients.
Partner with the Supervisor to support the setup and transition of new PSC and IOP offices.
Step in for a PSR III and lead one or more PSRs on site.
Support patient inquiries from the website, Office of Chairman, and Managed Care as needed.
Support the Problem Resolution Line and respond to field requests regarding patient recollections as needed.
Provide input on PSR performance evaluations.
Provide patient, client, field, compliance, training, metrics, and administrative support to the Supervisor or Functional Patient Services Manager, and serve as backup to the Patient Services Supervisor in their absence.
Oversee Patient Service Center and/or In-Office Phlebotomy activity in the territory, including opening and closing locations.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans and potential annual performance bonus compensation.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.