Phlebotomist Group Lead

Quest Diagnostics•Bluffton, SC

About The Position

The Phlebotomist Group Lead represents Quest Diagnostics to patients and is responsible for ensuring daily work at Patient Service Centers (PSCs), mobile, long-term care, and in-office phlebotomy locations is completed accurately and on time. The role requires thorough knowledge of established practices and procedures, sound judgment, attention to confidentiality and accuracy, and strong patient and customer service. The Group Lead may work in a doctor's office, PSC, house-call environment, long-term care setting, or other location as business needs dictate, and may be responsible for opening and closing PSC and in-office locations. The role provides patient, client, field, compliance, training, metrics, and administrative support to the supervisor or Functional Patient Services Manager. It serves as a backup to the Patient Services Supervisor, leads on-site staff as needed, and acts as a coach, mentor, instructor, and resource for new employees. The Group Lead also supports client onboarding, new-office transitions, scheduling, problem resolution, special projects, and communication with regional staff and other functions. The position is based in Bluffton, South Carolina. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM, with rotational weekends; flexibility may also be required for weekends, holidays, on-call coverage, overtime, and travel among locations. Pay starts at $24.85 per hour. Salary offers depend on relevant skills, training, experience, education, certifications where applicable, and market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
High school diploma or equivalent.
Ability to work flexibly based on staffing needs, including weekends, holidays, on-call duties, and overtime.
Reliable transportation, valid driver's license, and clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering PSC, mobile, long-term care, and in-office phlebotomy locations with minimal notice.
Ability to communicate effectively in English.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change and knowledge of the company's business.
Ability to manage multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Commitment to Quest Diagnostics policies and procedures, including the company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to lift and carry objects weighing 1–15 pounds frequently, 16–25 pounds occasionally, and 26–40 pounds seldom; objects over 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods and perform extended eye-hand coordination.
Ability to perform repetitive tasks with the dominant hand frequently to constantly throughout the day.
Fine hand dexterity and steadiness.
Ability to perform duties involving talking, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
Ability to use a phone and PC extensively.
Ability to travel as required.

Nice To Haves

Medical assistant or paramedic training.
At least five years of experience in a Patient Service Center or In-Office Phlebotomy environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance examinations.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or the directory of services.
Accurately complete patient registration, test-order entry, and standing-order management.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform clerical duties as assigned, including data entry, inventory and supply stocking, and answering phones.
Read and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Verify patient demographic information and initials, and obtain patient signature after venipuncture to verify tubes were labeled in the patient's presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain phlebotomy logs, including maintenance and temperature logs, according to required schedules.
Complete training and remain current on phlebotomy techniques.
Travel to off-site or off-shift Territory Manager meetings when required.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the workgroup.
Perform Point of Care testing at sites where needed and complete required training and competency evaluations under the SOP.
Mentor and support new employees as they transition into the PSC environment and learn established procedures.
Assist with periodic inventory counts and preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
Assist supervisors in implementing SOPs and distributing technical information and communications in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair, and notify the supervisor about required repairs and maintenance.
Provide coaching, mentoring, instruction, and resource support to new employees; serve as an on-site staff contact and provide regular input to the supervisor.
Provide effective onboarding services to new clients.
Partner with the supervisor to support transitions and set up new PSC and in-office locations.
Step in for a PSR III and lead one or more on-site PSRs as needed.
Support patient inquiries from the website, Office of Chairman, and Managed Care as needed.
Support the Problem Resolution Line and respond to field requests involving patient recollections as needed.
Provide input on PSR performance evaluations.
Back up the Patient Services Supervisor and carry out their duties and responsibilities during their absence.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.