Phlebotomist Group Lead

Quest Diagnostics•Hickory, NC

10d•Onsite

About The Position

The Phlebotomist Group Lead represents Quest Diagnostics to patients and ensures that daily work at Patient Service Centers, mobile, long-term care, and in-office phlebotomy locations is completed accurately and on time. The role supports the Supervisor or Functional Patient Services Manager with patient, client, field, compliance, training, metrics, and administrative needs, and serves as a backup to the Patient Services Supervisor when needed. The position is accountable for activity in the assigned territory, including opening and closing locations, and may involve working in doctors’ offices, patient service centers, house-call settings, long-term care, or other locations as business needs dictate. The Group Lead provides leadership and customer-facing support, coaches and mentors employees, helps onboard new employees and clients, and serves as a point of contact for regional staff. The role requires collaboration with functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics, and the ability to manage multiple priorities in a high-volume environment while protecting the confidentiality and accuracy of patient information. The schedule is Monday to Friday, 8:00 AM to 5:00 PM, with flexibility and availability also required for staffing needs, including weekends, holidays, on-call work, and overtime. The position requires travel between locations and may require travel to off-site meetings. The listed pay range starts at $24.13 per hour.

Requirements

Seven years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Keyboard and data-entry experience.
Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel between multiple locations and cover Patient Service Center, mobile, long-term care, and in-office phlebotomy locations with minimal notice.
Ability to lift light to moderately heavy objects: 1–15 pounds frequently, 16–25 pounds occasionally, and 26–40 pounds seldom; objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit or stand for long periods and perform extended eye-hand coordination and repetitive tasks with the dominant hand.
Fine hand dexterity and steadiness; ability to talk, walk, balance, bend or kneel, push or pull, and reach or twist.
Ability to use a phone and PC extensively.
Ability to communicate effectively in English.
Commitment to Quest Diagnostics policies and procedures, including the company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to produce quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Superior customer focus and the ability to communicate openly and transparently with peers, supervisors, and patients.
Ability to embrace change, understand the business, and handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
High school diploma or equivalent.
Travel is required.

Nice To Haves

Medical assistant or paramedic training.
At least five years of experience in a Patient Service Center or in-office phlebotomy environment.
Customer service experience in a retail or service environment.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Collect specimens according to established procedures, including drug screens, biometric screenings, and insurance exams.
Administer oral solutions according to established training.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Complete accurate data entry, including patient registration, test orders, and management of standing orders.
Enter billing information and collect payments when required, safeguarding assets and credit card information.
Process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform clerical duties as assigned, including data entry, inventory, supply stocking, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Verify patient demographic information and initials, and obtain the patient’s post-venipuncture signature to confirm tubes were labeled in the patient’s presence and correctly named.
Assist with compiling and submitting monthly statistics and data.
Maintain required phlebotomy logs, including maintenance and temperature logs, on time and at the required frequency.
Complete training courses and stay current with phlebotomy techniques.
Travel to Territory Manager meetings when held off-site or outside the normal shift.
Participate in special projects and teams.
Stay current on company communications and help distribute technical information to the workgroup.
Perform Point of Care testing at sites where needed and complete training and competency evaluations according to Standard Operating Procedures.
Mentor and support new employees, helping them transition into the Patient Service Center environment and learn established procedures.
Assist with periodic inventory counts and preparation of schedules for the assigned workgroup or Patient Service Centers.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues as they occur.
Ensure staff follow safety precautions, including wearing a clean buttoned lab coat, gloves, and face shield when required.
Assist supervisors with implementing Standard Operating Procedures and distributing technical information and communications in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean, and in good repair, and notify the Supervisor of required repairs or maintenance.
Serve as a coach, mentor, instructor, and resource advisor for new employees; act as an on-site staff contact and provide regular input to the Supervisor.
Provide effective onboarding services to new clients.
Partner with the Supervisor to support transitions and setup of new Patient Service Center and in-office phlebotomy locations.
Step in for a PSR III and lead one or more on-site PSRs.
Support patient inquiries from the website, Office of Chairman, and Managed Care as needed.
Support the Problem Resolution Line and respond to field recollection needs as required.
Provide input on PSR performance evaluations.
Open and close Patient Service Center and in-office phlebotomy locations as part of territory responsibilities.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.