Phlebotomist/Front Desk

One Medical•Miami, FL

1d•Onsite

About The Position

One Medical is hiring a Phlebotomist/Front Desk team member, internally known as a Patient Care Specialist, to provide an exceptional in-office patient experience. The role combines venipuncture and other clinical support with front desk responsibilities. The specialist serves as an ambassador and first point of contact for patients, helps remove barriers to care, maintains the appearance of the office, and supports providers and operations staff as requested. The position calls for excellent specimen collection technique, strong interpersonal and communication skills, empathy, sound judgment, and a customer-focused approach. The specialist works collaboratively with patients, teammates, providers, and the virtual medical team, and adapts to changing patient and team needs. This full-time role is based in One Medical’s Coconut Grove office in Miami, Florida, with 8-hour shifts Monday through Friday generally scheduled between 7 a.m. and 7 p.m.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills in English.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Bilingual ability; bilingual applicants are encouraged to apply.
Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and help provide a positive in-office experience through intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Support team development by participating in rounding, team huddles, and problem solving, and by assisting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Carry out other job-related duties assigned by management.