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One Medical•Seattle, WA

6d•Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable. They are looking to transform healthcare by improving the experience for patients, providers, employers, and health networks. One Medical offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, with the goal of delivering exceptional healthcare to more people and achieving better health outcomes. They are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. As a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of their offices, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service. Your role will involve removing barriers to care to ensure an exceptional in-office patient experience. You will be responsible for the appearance and atmosphere of the office lobby, ensuring it aligns with the One Medical brand. You will be the first point of contact for patients and will provide additional support as requested by the Practice Coordinator, Operations Manager, or providers. This role is a 'Flex' position, meaning the specialist will support multiple offices within a market. You are expected to be a strong team player, utilizing innovative problem-solving skills to handle various tasks and challenges. You will combine excellent specimen collection techniques with tactful interpersonal skills in all patient interactions, both at the front desk and in the lab. Strong verbal and written communication skills are essential. You should be able to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. Self-awareness is key to utilizing strengths and developing areas for improvement. You will thrive in a culture that emphasizes feedback and growth, and be adaptable to the needs of patients and the team. An unwavering drive to help and serve others and create positive experiences for members and teammates is crucial.

Requirements

An active phlebotomy certification to practice in WA
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
Strong written and verbal communication skills
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Nice To Haves

Additional experience with remote teams

Responsibilities

Use C-I-CARE framework in all patient interactions, both clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
Provide venipuncture services to a diverse patient population (pediatrics to geriatrics).
Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
Continue to care for members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference