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One Medical•Portland, OR

4d•Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare and improving the experience for patients, providers, employers, and health networks. With a history of providing seamless in-office and virtual care, on-site labs, and programs for various health concerns, One Medical joined Amazon in February 2023 to expand its reach and impact. The company is committed to building a diverse, driven, and empathetic team and fostering an environment where everyone can thrive. As a Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you will be responsible for providing an exceptional patient experience by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service to remove barriers to care and ensure a positive in-office experience. You will also be responsible for maintaining the office's appearance to align with the One Medical brand and serving as the first point of contact for patients. Additionally, you will provide support as requested by the Practice Coordinator, Operations Manager, or providers. This role requires supporting multiple offices within a market, acting as a flex/float team member. You are expected to be a strong team player with innovative problem-solving skills, combining excellent specimen collection techniques with tactful interpersonal skills. You should possess strong verbal and written communication abilities, be able to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. Self-awareness, a commitment to growth, and adaptability to patient and team needs are essential. An unwavering drive to help and serve others to create amazing moments for members and teammates is highly valued.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
A High School Diploma or equivalent.
Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

Additional experience with remote teams.

Responsibilities

Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
Provide venipuncture services for a diverse patient population, from pediatrics to geriatrics.
Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, and taking vital signs.
Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
Master the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, for team interaction and daily tasks.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference