Float)

One Medical•Seattle, WA

4d•Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare. They offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. Since joining Amazon in February 2023, One Medical is focused on delivering exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes. They are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. As a One Medical Lab Services Specialist/Member Support Specialist, you will provide an exceptional experience for patients by offering venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service. Your role involves removing barriers to care to ensure an exceptional in-office patient experience. You will be responsible for the appearance and atmosphere of the office lobby, ensuring it aligns with the One Medical brand. As the first point of contact for patients, you will also provide support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player with innovative problem-solving skills, capable of handling various tasks and challenges. You will combine excellent specimen collection techniques with tactful interpersonal skills in all patient interactions, both at the front desk and in the lab. You possess strong verbal and written communication skills, can identify opportunities, and deliver customer-centric solutions with empathy, focus, and compassion. Self-awareness is key to utilizing your strengths and developing areas for growth. You thrive in feedback- and growth-oriented cultures and are adaptable in responding to patient and team needs. An unwavering drive to help and serve others and create amazing moments for members and teammates is essential. This role supports multiple offices in a Market as a Flex Lab Services Specialist/Member Support Specialist.

Requirements

An active phlebotomy certification to practice in WA
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment OR successful completion of an Amazon Career Choice training program
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
Strong written and verbal communication skills
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Nice To Haves

Successful completion of an Amazon Career Choice training program

Responsibilities

Use C-I-CARE framework in all patient interactions, clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
Provide venipuncture services for a population ranging from pediatrics to geriatrics.
Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee-facing spaces, restocking supplies, and organization.
Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference