Flex Phlebotomist / Administrative Assistant

One Medical • Houston, TX

1d • Hybrid

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable by transforming healthcare. They offer seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon with the goal of delivering exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. They are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. As a Flex Phlebotomist/Administrative Assistant (internally known as Flex Lab Services Specialist/Member Support Specialist), you will provide an exceptional experience for patients by performing venipuncture and other clinical support services. You will act as an ambassador for patients, demonstrating mastery of human connection and a strong drive for service, removing barriers to care, and ensuring a positive in-office patient experience. You will also be responsible for maintaining the office lobby's appearance to align with the One Medical brand, serving as the first point of contact for patients, and providing support as requested by the Practice Coordinator, Operations Manager, or providers. This role supports multiple offices within a market and requires a strong team player with innovative problem-solving skills. You will combine excellent specimen collection techniques with tactful interpersonal skills, possess strong verbal and written communication abilities, and be able to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. Self-awareness, a focus on feedback and growth, and nimbleness in responding to patient and team needs are essential. An unwavering drive to help and serve others and create amazing moments is key.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams.
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Nice To Haves

• Additional experience with remote teams is a plus.

Responsibilities

• Use C-I-CARE framework in all patient interactions, both clinical and administrative, to ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and virtual medical teams with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
• Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Benefits

• Seamless in-office and 24/7 virtual care services
• On-site labs
• Programs for preventive care, chronic care management, common illnesses and mental health concerns

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED