Phenom Sr. Solutions Consultant

Cisco • Rtp, NC

6d

About The Position

The Phenom Platform Specialist supports the day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform. This is a good fit for someone who enjoys the hands-on side of system ownership and wants to chip in to a platform that directly supports the hiring experience across Cisco.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
• 3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function.
• 1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
• Demonstrated experience handling configuration, administration, or day-to-day support for business-critical systems.
• Experience fix system issues and partnering with collaborators to resolve platform-related needs.
• Good attention to detail with the ability to handle operational tasks with consistency and accuracy.

Nice To Haves

• Experience supporting Phenom or a comparable talent, CRM, or recruiting technology platform.
• Background in Talent Acquisition, recruiting operations, HR operations, or employee experience environments.
• Proven ability to learn new platform capabilities quickly and apply them in a practical business context.

Responsibilities

• Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage.
• Fix system issues across Phenom modules and Workday
• Support staging and production validation for platform updates, releases, and configuration changes.
• Maintain accurate platform documentation including configuration records, process notes, and support logs.
• Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
• Handle workflow logic, notification templates, screening questionnaires, and user access settings.
• Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.
• Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
• Partner with HR, Finance, IT, Security, Compliance, and business leaders.
• Chip in to user-facing documentation, release notes, and training materials.
• Support platform governance activities including change tracking and release coordination.
• Partner with Phenom on improvements and issue resolution.
• Evaluate new Phenom capabilities and recommend adoption strategies.
• Know the latest on Phenom guidelines and product roadmap developments.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• flexible vacation time off program
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses
• performance-based incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior