Phenom Sr. Solutions Consultant

Cisco•Research Triangle Park, NC

7d•$111,100 - $147,500

About The Position

The Phenom Platform Specialist supports the day-to-day administration, configuration, and stability of Cisco's Phenom recruiting platform. This is a good fit for someone who enjoys the hands-on side of system ownership and wants to chip in to a platform that directly supports the hiring experience across Cisco.

Requirements

Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or related field.
3+ years of experience in system administration, platform support, HR technology, recruiting technology, or a related function.
1+ years of experience supporting enterprise platforms, automation tools, or AI-enabled systems in an operational environment.
Demonstrated experience handling configuration, administration, or day-to-day support for business-critical systems.
Experience fix system issues and partnering with collaborators to resolve platform-related needs.
Good attention to detail with the ability to handle operational tasks with consistency and accuracy.

Nice To Haves

Experience supporting Phenom or a comparable talent, CRM, or recruiting technology platform.
Background in Talent Acquisition, recruiting operations, HR operations, or employee experience environments.
Proven ability to learn new platform capabilities quickly and apply them in a practical business context.

Responsibilities

Handle day-to-day platform administration tasks including user access, configuration updates, and support request triage.
Fix system issues across Phenom modules and Workday.
Support staging and production validation for platform updates, releases, and configuration changes.
Maintain accurate platform documentation including configuration records, process notes, and support logs.
Perform functional configuration of Phenom modules in alignment with Cisco's recruiting process standards.
Handle workflow logic, notification templates, screening questionnaires, and user access settings.
Identify and flag recurring issues, configuration gaps, and opportunities for platform improvement.
Serve as a point of contact for recruiter and coordinator platform questions, providing timely and accurate responses.
Partner with HR, Finance, IT, Security, Compliance, and business leaders.
Chip in to user-facing documentation, release notes, and training materials.
Support platform governance activities including change tracking and release coordination.
Partner with Phenom on improvements and issue resolution.
Evaluate new Phenom capabilities and recommend adoption strategies.
Know the latest on Phenom guidelines and product roadmap developments.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (non-sales roles)
performance-based incentive pay (sales roles)