Pharmacy Technician

CVS Health•Eau Claire, WI

22d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After beginning the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict the Technician’s duties. Depending on state law and required training, Technicians may also support immunizations and other patient health services. This is a full-time position with anticipated hours of 40 per week. The typical pay range is $16.00–$24.00. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements; requirements vary by state.
Demonstrate regular and predictable attendance, including nights and weekends.
Be able to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly assistance, understand patients’ reactions, and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed for prescriptions.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, and handling items with occasional lifting or force up to 20 pounds.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
Where permissible and appropriately trained, complete immunizer licensure and training requirements; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; collect, review, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Use attention, communication, customer service, mathematical reasoning, and problem-resolution skills to support safe and effective pharmacy operations.
Perform additional tasks as directed by a supervisor or manager.